Senior Manager - Digital UX Designer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
As a Lead UX Designer, you will be an integral part of an innovative and bold initiative that takes a modern approach of disciplined agile and lean software practices aimed at transforming healthcare and pharmacy experiences for our colleagues, clients, and members. The Lead UX Designer is essential to ensuring product success and end-user satisfaction in a highly collaborative environment that follows lean and agile methodologies, including waterfall in some cases, for both custom (Enterprise) software development and configuration of vended technology tools. The Lead UX Designer position is responsible for leading the design effort by making informed decisions for product development as part of small, cross-functional product teams. You will help educate both business and technology teams on the Agile User-Centered Design process and how the traditional UX role changes, as well as lead products from discovery through iterative delivery while maintaining a human-centered approach in design perspective and practice. 
 
A firm understanding of user-centered design principles and user research methodologies is crucial for success in the role. Empathy, creative problem-solving, comfort with uncertainty, pairing with team members, excellent communication skills, curiosity and learning are the foundational characteristics of the Lead UX Designer.  

Additional responsibilities of the Lead UX Designer include: 

• Solve the right problem through the understanding of user needs in order to deliver new or improved products and services that have real impact 

• Bring a lean/iterative mindset; be open to having conversations over extensive documentation 

• Full-stack designer: assist with all dimensions of design – research, usability evaluation, information architecture, wireframes, visual, CSS and HTML – it’s ok not be an expert in all, as long as you are open and want to learn 

• Ability to mentor, coach and guide other designers on a Lean/Agile team (this is an individual contributor role with leadership responsibilities) 

• Work with cross-functional teams and pair with everyone – other designers, product managers, and product engineers 

• Embrace a Lean/Agile mindset: be willing to adapt and experiment with design process 

• Enhance the broader UX product design practice and knowledge within the company 

Required Qualifications
7+ years’ professional experience in an UX architect or UX design role, including the following: 
• 5+ years’ experience in at least one of the 3 design pillars: user research, interaction design or visual design. 
• 3+ years of working with Agile and lean philosophies 
• 5+ years’ experience working independently with clients or stakeholders and designing business or enterprise applications 
• 5+ years’ experienc