Director, Facilities

Position Overview: The Director, Facilities is responsible for overseeing and coordinating coffeehouse facilities services including repair, maintenance and capital improvements for Caribou Coffee locations. This role oversees repair, maintenance, capital improvements, and vendor partnerships to ensure coffeehouse environments and equipment consistently meet brand and operational standards in a cost-effective manner. 

Core Responsibilities:  

Facilities Operations & Maintenance 

• Lead the facilities management function to ensure all coffeehouse locations and equipment are maintained to established brand and operational standards. 

• Oversee preventive maintenance programs, ensuring effective execution by internal teams and third-party vendors to support daily operations and emergency response.  

• Partner with Operations to enhance training and coaching that extends asset life and reduces repair and maintenance costs. 

• Create, implement and evaluate policies, procedures and standards for the maintenance and repair of the coffeehouses. This includes monitoring the industry to ensure best practices are being utilized 

• Conduct site visits with outside vendors and/or multi-unit managers to proactively resolve facility issues. Develop action plans to maintain facilities in a cost-effective manner and to assist in the operation of the coffeehouses. Identify and initiate training for Operations as necessary. 

• Evaluate and develop solutions to any areas of concern, reoccurring issues, and maintain smooth, streamlined service in the most cost-effective manner possible.  

• Partner with Construction & Development on new coffeehouse openings and remodel projects.  

• Collaborate with Procurement and Operations to evaluate and deploy new products and equipment.  

• Work closely with internal stakeholders to align facilities strategies with broader business objectives. 

• Evaluate and implement emerging facilities technologies, predictive maintenance tools, and workflow automation opportunities.  

• Ensure compliance with all applicable health, safety, building code, OSHA, ADA, environmental, and regulatory requirements.  

• Lead enterprise facilities response plans for emergency events, business continuity, and crisis management situations.  

Vendor & Service Management 

• Source and manage the service providers providing maintenance and repair for coffeehouses, including but not limited to contract negotiatio