Customer Success Engineer - Northeast (PA) Region

Customer Success Engineer

Job Description

Department: Business Development

Job Status: Full-Time

FLSA Status: Salary-Exempt

Reports To: Manager of Customer Success and Business Development

Location: Remote/Office: EVO & Client

Schedule: Monday - Friday, 8 a.m. - 5 p.m.

Travel Required: 25% - 75%

Positions Supervised: None

AIP: Level 6
 

POSITION SUMMARY

As Customer Success Engineer, you will use your technical knowledge and experience along with your interpersonal skills to lead in-house engineering and communication efforts with our partners. As part of this role, you will be the account “quarterback” helping drive key projects, proactive partner engagements, and overall ensuring that the partnership between EVO and your client is successful.

ESSENTIAL FUNCTIONS

• Lead communication efforts with your Evolution client/partner by proactively staying ahead of the partner’s and the market’s needs.
• Understand all contract items and apply proper reasoning and foresight to keep partnership strong. Manage commercial discussions in a way that aligns with EVO being the most collaborative and proactive electric frac, power gen, and field gas conditioning service provider.
• Collaborate daily with the Operations teams to drive continuous improvement, key operational initiatives, and ultimately, exceeding client operational expectations.
• Be the E&P partner’s advocate internally at EVO while proactively ensuring that EVO has strong relationships across the partner’s organization – especially key decision makers.
• Performs other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS

• Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
• Possess a valid U.S. Driver’s License.
• Daily in-person, predictable attendance.
• Effective competency of and communication via Teams.
• Ownership of the communication between EVO and respective partner(s).

EDUCATION/EXPERIENCE LEVEL

• Bachelor of Science in Engineering, or equivalent technical field required
• Minimum 2-4 years of Frac Customer Engagement experience.
• Prior business development experience, in-house experience, and/or leadership training.

QUALIFICATIONS, SKILLS AND ABILITIES

• Strong interpersonal communication, desire to build and maintain relationships.
• Proficient use of Microsoft Office, digital tools, apps, and other advanced software.
• Desire and ability to innovate, both internally and in our partnerships.
• Lead collaboratively with influence to accomplish key initiatives.
• Self-motivated and ability to work independently.
• Ability to effectively multitask and pay attention to detail.
• Strong verbal and written communication skills.

QUALIFICATIONS FOR ADVANCEMENT

• Demonstrated exceptional interdepartmental problem solving and communication.
• Proven ability to create, develop, and lead relationships between EVO and its partners.
• Lead successful initiatives that lead to Consistent, Best-in-