Administrator, Customer Care

Essential Functions / Responsibilities:
•Provide the Estimation Department with enough information to accurately quote a new or existing design, pass pricing on to the customer after it has been established and finalize and follow up on quotations.
•Ensure the accurate and timely processing of and the maintenance of existing orders. This includes expediting, maintaining changes as required by the customer or MSI/SPVG, and keeping the pricing up-to-date when changes are made.
Equipment Knowledge:
•Computer
•Telephone
•CRM software
•Microsoft Office
 

Role Requirements:
•Ability to work well in a fast-paced environment to meet team expectations.
•Understanding and support of company policies and procedures.
•Ability to understand and abide by all safety rules and regulations to perform the job.
•Must have excellent communication and interpersonal skills – written and oral.
•Strong computer skills with proven proficiency in Microsoft Excel.
•Strong organizational skills with attention to detail; and the ability to multi-task.

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.
At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

Samuel is an Equal Opportunity Employer.  In the United States, we utilize E-Verify.