Senior Client Support Agent - (ZR_21076_JOB)

This is a remote position.

• Total hours: 40 hours per week or 8 hours per day
  
• Monday - Friday
  
• 9:00 AM - 6:00 PM Riviera Beach, FL time (or 9:00 PM - 6:00 AM Manila time)
  
• With 1 hour unpaid break in between
  
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• Responsible for onboarding new customers,
  
• Assist with policy changes, policy applications, policy renewals, billing, and claims management
  
• Identify and assess customers’ needs to achieve satisfaction
  
• Keep records of customer interactions
  
• Process customer accounts and file documents
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Meet annual cross-sale and customer referral goals
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  
• Follow communication procedures, guidelines and policies.
  
• Take the extra mile to engage customers
  

Requirements

• Familiarity with Salesforce systems and practices
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Excellent communication and presentation skills
  
• Ability to multi-task, prioritize, and manage time effectively
  
• Willing to work while the camera is on
  
• Hardworking – Applicant is devoted to his/her responsibilities and is always working to be better
  
• Teachable – Applicant enjoys learning new task
  
• Technology Focus – Applicant has is confident in working with technology via computers, software, phone systems, etc
  
• Proven customer support experience or experience as a client service representative
  
• Track record of over-achieving quota
  
• Strong phone contact handling skills and active listening
  

Benefits

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job
  
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