French Customer Service Representative

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. 
Salary: 8,750 RON/grossWork Schedule: French TimezoneThursday : 4pm - 11:30pmFriday : 4pm-11:30pmSaturday : 11am-11:30pmSunday : 11am-11:30pm(Will follow US Holidays)Work Set Up: RemoteType of Contract: Full Time Employment
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

Essential Functions:

• Monitor and quickly respond to support tickets for the French Customers
• Troubleshoot a diverse range of issues using our internal customer dashboard and escalate via Jira/ Slack if necessary 
• Process payments and reimbursements in accordance with policy.
• Follow up on outstanding tickets and follow through until completion. 
• Leave internal notes for follow up with the team
• Send Follow up requests to account managers if necessary 

Behavioral Competencies:

• You are comfortable shepherding cases and escalations, collaborating with other team members to ensure your cases get the attention and prioritization needed, including following up in a timely manner with the customer.
•  Internal and external product and subject matter expert, delivering your expert-level knowledge in an effective manner to technical and non-technical users across a wide range of channels
• Team player willing to roll up sleeves and tackle challenges
• Self-starter who is comfortable working in an environment where processes and responsibilities may change on a weekly basis as the business grows.
• Comfortable working independently with minimal oversight/direction in a fast paced start-up environment
• Consistently go ‘the extra mile’ for the cases you’re working on and for your customers
• Demonstrates close attention to detail and thorough review of one’s work with a focus on Quality
• Responds in a quick and concise manner
• Strong creative problem-solving skills

Hard Requirements:

• 1 year Customer Support experience in a service industry (restaurants, banks, etc.)
• Able to analyze customer issues and understand the root of the problem and take appropriate action.
• Experience with troubleshooting, documenting and escalating support tickets. 
• Willing to work weekends and US hours.
• Strong written and verbal communication skills
• Able to review and analyze dashboards/reports in aid of resolution
• Fluent and comfortable working in English is required
• Internet Speed - must be 50 Mbps

Preferred Requirements:

• Restaurant experience is a plus
• Intercom experience is a plus 
• Jira experience is a plus

Have fun and grow as a Customer Service Representative! Are you ready? Click apply now!
Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Ninja Perks and Benefits●       Competitive compensation●       Paid time off, birthday leave●       Bonus and incentive plans●       Opportunities for skills training and personal and professional development●       Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?  Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.  SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, s