Software Configuration Specialist-Watertown, WI/Carrollton, TX

Department: Engineering

Employment Type: Permanent - Full Time

Location: US/Carrollton, TX or Watertown, WI

Reporting To: Manager, Software Support

Compensation: $22.25 - $27.00 / hour

Description

The Software Configuration Specialist is a subject matter expert on the functionality, operations, and configuration of the RevApp.
**This role will require you to work overnight- 2:00 AM to 11:00 AM **

Key Responsibilities

KEY DUTIES & RESPONSIBILITIES: 

• Software and custom package building, testing and configuration for deployment. 
• Partners with internal and external customers to ensure successful execution of requests via email and ticketing systems, and reviews requests for enhancements, ideas, and recommendations. 
• Assist in document creation as required such as work instructions, process outlines, guides, manuals. 
• Validates acceptance of deployments and report on any discrepancies. 
• Regression testing for software vs configuration settings. 
• Tracks all activity as billable or non-billable 
• Ensures all tasks are completed upon within agreed upon SLA 
• Other duties as assigned. 
• Maintain a high level of knowledge on the products, data, and markets supported 
• Take ownership of escalated issues and manage customer expectations. 
• Engage with customer during pilots and software product launches, ensuring customer needs are being met 

 

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONS 

• High School Diploma or GED.  
• Advanced certification in computer related field preferred. 
• Call Center experience, Customer Product Support, SaAS experience preferred. 

  REQUIRED SKILLS AND COMPETENCIES 

• Proficiency in Microsoft Office 
• Strong communication skills 
• Strong time management skills 
• Strong process retention skills 
• High level of understanding prioritization of work   
• Proven ability to troubleshoot complex systems and utilize available resources to resolve issues in a timely manner 

  DESIRABLE SKILLS AND COMPETENCIES 

• Fundamental understanding of RevApp. 
• Familiarity of XML Creation 
• Broad SQL skills 
• Knowledge of retail cash management processes 

Job Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country!Benefits:

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.  Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from.  High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line 
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid 
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid 
• Paid Vacation – start with a prorated amount of hours your first year depending on start date.  80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements 
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity 
• Opportunities for internal promotions/career advancement