Senior Business Operations Manager Optimization

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As the Business Operations & Strategy (Optimization) team, our mission is to give our customer—the Modern Explorer—unparalleled access to worldwide experiences, offering the best selection, availability, pricing, quality, while fostering shared growth with our experience partners. Our goal is to empower every supplier to thrive on GetYourGuide by providing them with advanced tools, actionable insights, tailored support, and seamless connectivity at every stage of their journey with us.

We are looking for a highly analytical, strategic, action-oriented, and collaborative (Senior) Business Operations & Strategy Manager to join our dynamic Business Operations & Strategy (Optimization) team and help us to take our experiences to the next level! 

In this pivotal role, you will work closely with our Account Management across our regional offices, as well as with Sales Operations, Product, Marketing, and Analytics, to optimize, grow, and retain our global supply. You will design and implement new approaches and operational processes that power our marketplace and maximize supplier success. Together, we are shaping the future of travel.

Your mission

• Design and Optimize Operational Processes: Build, implement, and continuously improve scalable workflows and best practices that empower Account Management teams across all regions and cross-functional teams to deliver operational excellence.
• Global Enablement & Harmonization: Drive strategic programs to align, harmonize, and optimize our local Account Management and Supply Optimization activities, ensuring consistency and localized adaptation for supply growth and retention.
• Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, Analytics, and regional Account Management leaders to identify challenges, extract and roll out best practices, and co-create impactful solutions.
• Data-driven Supply Optimization: Leverage data and analytics to identify and implement optimization opportunities, increasing supplier satisfaction and performance.
• Operational AI first Tooling & Reporting: Develop and deploy AI enabled tools, dashboards, and reporting solutions to enable tracking, decision-making, and continuous improvement in Account Management operations.
• Project and Change Management: Lead high-impact, cross-functional projects—from concept through implementation and measuring success—with a focus on stakeholder alignment and effective change management.

Your toolkit

• 3+ years’ experience in Revenue, Commercial or Sales Operations, Strategy, Business Process Management, or similar; experience in a fast-paced tech, marketplace, or SaaS environment strongly preferred.
• Deep understanding of Account Management or Sales Operations, ideally having worked closely with or in such teams.
• Proven record of building and optimizing operational processes at scale, ideally supporting globally distributed teams.
• Strong project management skills, with experience leading complex, cross-functional initiatives from concept through to delivery and adoption.
• Highly analytical with strong business acumen; skilled at using data to solve problems, identify opportunities, and inform strategic decisions (experience with SQL, BI tools like Looker, Power BI, Tableau a plus).
• Excellent communication skills, with the confidence to drive alignment and influence globally diverse stakeholders.
• Comfortable working in high-ambiguity, high-growth environments; entrepreneurial mindset, self-starter, and driver of change.
• Fluent in English; other languages are an advantage.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members thr