ARIZONA STATE PARKS AND TRAILS

Managing and conserving Arizona’s natural, cultural and recreational resources for the benefit of the people both in our parks and through our partners.
To learn more about Arizona State Parks and Trails, visit our web site at azstateparks.com.
Arizona State Parks and Trails protects and preserves 30 State Parks and Natural Areas. The agency also includes the State Trails Program, outdoor-related Grants Program, the State Historic Preservation Office, as well as the Off-Highway Vehicle Program, and more. Arizona State Parks and Trails provides over 1,400 camping and RV sites throughout the parks and manages 8 of the top 25 most visited natural attractions in Arizona.

PARK RANGER SENIOR
VOLUNTEER COORDINATOR
KARTCHNER CAVERNS
**Must be able to work Evenings, Weekends and Holidays**

Job Location:

Address: 2980 S. Hwy 90, Benson, AZ 85007

Posting Details:

Salary: $20.00 - $22.00  / per hour

Grade: 17

Closing Date: November 20, 2024

Job Summary:

This position exist to Coordinate the Volunteer and Tour Reservation Program at Kartchner Caverns State Park. This position will work in tandem with Park Leadership to ensure Volunteers and Customer Service Representatives are adequately trained and effectively assigned to meet the needs of the park. The position is accountable for managing the programs, hiring, training and supervising Volunteers and Customer Service Representatives. Champions continuous improvement personally and with all Volunteers and Park Staff.

Job Duties:

Management:
- Management of the Kartchner State Park Volunteer Program and Tour Reservation Program.
- Responsible for decisions concerning the quality of the Program Operations and the appropriate use of Volunteers and Customer Service Representatives.
- Duties include: recruiting, screening, training, coaching, advising, and evaluating Volunteers and Customer Service Representatives.
- Includes program development specific to Agency and Kartchner State Park policies and procedures.
- Also requires coordination with Park Leadership for effective use of volunteers in all units of the park with direct supervision.
- Collects and analyzes Volunteer and Tour data.
- Responsible for the generation of detailed reports needed by the Park, Agency Volunteer Program Manager and continuous improvement metrics.

Programmatic:
- Hosts visitors; conducts interpretive programs and will lead guided tours in cave.
- Provides information in response to visitor questions, direction, guidance, and concerns.
- Provides information in response to visitor questions and concerns;

Customer Service:
- Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations.

Cash Handling:
- Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases.

Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Volunteer Management Practices
- Personnel Management
- Booking Reservation Systems
- Customer Service principles and practice
- Training and educating techniques
- Arizona State Parks volunteer policies and procedures
- Agency vision, mission, goals, objectives and philosophy.
- Continuous Improvement
- Record Keeping
- Cash Handling

Skill in:
- Personnel management and supervisory techniques.
- Assigning works assignments and priorities
- Addressing visitor complaints, emergency situations and other stressful work issues while maintaining a courtesy and professional demeanor.
- Speaking to a small and large groups of people.
- Interpersonal relationships
- Problem Solving
- Written and oral communication

Ability to:
- Apply the principles and practices of work leadership and management.
- Communicate verbally and in writing; establish and maintain professional relationships with potential volunteers and community groups; interpret, evaluate and analyze data.
- Communicate effectively with employees and the public.
- Evaluate and Establish Priorities
- React to changing program needs
- Work outside in extreme weather
- Work holidays, weekends and night shifts

Selective Preference(s):

-Two years of experience equivalent to a Park Ranger.
- A Bachelo