Claims Specialist, Auto Bodily Injury

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

 

Zurich North America is seeking a motivated individual to advance their claims career as part of our Commercial Auto team.

 

As an Auto Claims Specialist, you will work alongside a diverse group of experienced claims professionals, enhancing your development while honing technical expertise in auto policy interpretation and coverage analysis. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims of low to moderate exposure and complexity. You will operate within defined authority limits and established protocols, ensuring claims are handled efficiently and effectively while delivering exceptional customer service.

 

Key Responsibilities:

 

• Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
• Apply knowledge of established protocols and industry best practices to resolve claims effectively.
• Deliver customer-centric service while managing claims within defined authority limits.
• Develop expertise in coverage analysis and auto policy interpretation.

 

Work Location:

 

This position follows a hybrid work schedule and requires the selected candidate to be based at one of the following office locations: Rocky Hill, CT; Atlanta, GA; Schaumburg, IL; Addison, TX; Omaha, NE; Maitland, FL; Parsippany, NJ or Gold River, CA

 

Basic Qualifications:

 

• Bachelor’s Degree with 2+ years of experience in Claims Handling or Insurance
  OR
• Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
  OR
• Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance
  OR
• High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
• Ability to obtain and maintain required adjuster licenses
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

 

Preferred Qualifications:

 

• Experience in Commercial Auto Claims, including handling:
  • Third-party auto property damage claims
  • Auto physical damage claims
  • Bodily injury claims
• Active adjuster license
• Experience collaborating across teams and developing strong relationships
• Strong knowledge of the claims adjustment process, including scope/exposure assessment
• Familiarity with vendor management and litigation strategies
• Proficiency in financial and actuarial/reserving concepts
• Strong negotiation skills, including alternative approaches to resolution
• Excellent organizational and time management skills
• Customer service experience with a focus on delivering quality interactions
• Analytical, critical thinking, and problem-solving abilities
• Strong verbal and written communication skills

 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is 47,500.00 – 77,800.00, with short-term incentive bonus eligibility set at 10%. 

 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

As a condition of employment at Zurich, empl