Billing Coordinator

The Billing Coordinator is responsible for providing support and backup to the Billing Manager with
ongoing operation of the Business Support System (BSS) including but not limited to Order
management, billing, customer resource management and the Company’s product catalog and the
Operational Support Systems (OSS) including but not limited to Design, Inventory, Activation and
Service Assurance in support of the Company’s service offerings. 

Essential Functions include, but are not limited to:
• Building/Editing products and services.
• Billing inquiries and tasks
• Provisioning support
• Work flow management
• Process documentation and creation.
• Agent Set-up/Maintenance (including commission plans)
• Provide backup to the Billing Manager as needed
• Account audits
• Collections
• Reviewing/Correcting unbillable calls (backup to Billing Manager)
• Any other duties management choses to amend from time to time.

Minimum Qualifications:
•Basic understanding of the telecommunication terminology
•Strong project documentation and status reporting skills
•Willingness to work flexible hours as agreed with Management.
•High School Diploma
•4-year degree or equivalent experience
•Strong interpersonal skills for interaction with Management, Vendors/Customers and government agencies.
•A confident self-starter, team player, innovative problem solver, and able to manage multiple projects at once.
•Attentive to details, resourceful, works well under pressure and have strong communication skills both oral and written communication.
•Experience with handling and maintaining highly confidential information
•Ability to work from home with little supervision.
•Highly organized work habits.
•Proficient in the use of MS Office 365, including Word, Excel, Teams, Outlook
•Internet, e-mail proficiency.

Note - This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship