Senior Technical Product Manager, Cloud-Native & Real-Time User Data

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

About The Team

Digital experiences rely on a vast ecosystem of ISPs, cloud providers, SaaS applications and many other external services that are critically dependent on the Internet. This rapid increase towards as-a-service models has given rise to unknown dependencies that plague enterprise teams with blindspots that are hard to discover without a new toolset. The “cloud” represents a new architecture to server users and employees and requires a deep understanding of the full stack from users to apps. 

The cloud-native and real-time user data teams will work on our emerging initiatives to research new ways to extend ThousandEyes intelligence from the Internet deep into the cloud. Additionally, this team will also be responsible for working with Cisco colleagues to gather flow based telemetry that works together with our synthetics product to solve customer problems.

About The Role

As a Senior Product Manager at ThousandEyes, you will own the success of our cloud-native and flow based initiatives and work alongside our Internet & WAN synthetics team to drive customer outcomes. You’ll set direction by working directly with customers, and make plans come to life by leading a cross-functional team of design, engineering, and go-to-market. Your mission is to deliver meaningful customer and business value by shipping the right product at the right time.

What You’ll Do

• Generate and shepherd creative ideas, both large and small, that bring value to customers and the business.

• Lead a cross-functional team of engineering and design to ship product experiences that customers love. 

• Stay hands-on with customers to keep them happy today, while gaining insight for future ideas.

• Partner closely with go-to-market teams to make sure potential customers understand how the product can benefit them.

• Thoughtfully prioritize to maximize the impact of engineering effort.

• Bring curiosity, positivity, and an entrepreneurial approach to each day.

This role requires the ability to travel approximately once a quarter.

What We’re Looking For 

• Technical Acumen: You will work closely with engineering to understand technical tradeoffs and their impact on the product. Being comfortable in the code is a plus, but not required.

• Product Sense: Our favorite product managers bring together insights from every corner (customers, engineering, design, and go-to-market teams) to design and build the best product experience.

• Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions. 

• Ownership: The best product managers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.

• Communication: Effective communication to any audience (company leadership, engineering, customers, and more) is key to success in this role. 

• Attitude & Ambition: The best candidates are smart, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision. 

Qualifications

• Have 5+ years of Product Management experience, ideally with demonstrated success in enterprise/SaaS software products. 

• Experience and/or passion for working with data visualization

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