Business Systems Analyst, Digital Workplace Platforms

This is a hybrid role out of Pennsauken, NJ.

We’re seeking a Business Systems Analyst to build and enhance the digital workplace platforms that connect and support our BAYADA workforce. In this role, you’ll design and launch enterprise portals, manage WordPress sites, and help cultivate internal communities that strengthen communication and collaboration. Ideal candidates bring 3–6 years of experience with SharePoint, WordPress, enterprise content management systems, and digital workplace tools—paired with a user‑centered mindset and strong alignment to BAYADA’s values of Compassion, Excellence, and Reliability.

Job Description:

The Business Systems Analyst is responsible for supporting and enhancing the digital solutions that power key business functions across the organization. This individual must understand both technical and business concepts and translate them clearly to internal users, stakeholders, and software developers. They will define system objectives, analyze requirements, and ensure that delivered solutions meet business needs with clarity, quality, and consistency.
This role centers on building and improving the digital experiences that help employees find information quickly, stay connected, and work more effectively. The ideal candidate brings 3–6 years of hands‑on experience designing, building, and launching enterprise portals, WordPress sites, and internal social communities—with an emphasis on intuitive navigation, clear communication, and engaging user interactions.
Success in this role requires technical proficiency across SharePoint, WordPress, enterprise content management systems, and digital workplace tools, paired with a strong focus on user experience. Key responsibilities include architecting and enhancing portal structures; managing WordPress sites and content updates; applying accessibility and governance standards; analyzing usage patterns to improve search and navigation; and partnering with Communications and IT to support internal communities and collaboration spaces. The candidate will combine these capabilities with alignment to BAYADA’s values of Compassion, Excellence, and Reliability to create digital experiences that support both office staff and field clinicians in delivering exceptional care.

Qualifications: Experience & Technical Skills

• 3–6 years of experience in digital workplace management, intranet administration, or internal communications.
• Build & Launch Experience (Required): Proven track record of designing, building, and launching enterprise portals and internal social networks from the ground up. We are looking for someone who has moved beyond simple maintenance to architectural setup and strategic implementation.
• WordPress Proficiency: Demonstrated ability to manage themes, plugins, and updates in a corporate environment.
• Portal Management: Experience with enterprise CMS platforms (SharePoint Online, ServiceNow, or similar).
• Collaboration Tools: Expert knowledge of the Microsoft 365 suite (Teams, Viva Engage) or similar ecosystems (Slack, Zoom).
• Basic Coding: Proficiency in HTML/CSS for layout troubleshooting.

Cultural Competencies (The BAYADA Way)

• Compassion: You approach user support with patience and empathy, understanding that technology can be frustrating for non-technical staff.
• Excellence: You have a high attention to detail and refuse to settle for "good enough" when it comes to the employee experience.
• Reliability: You are a trusted partner who follows through on commitments and builds systems that people can count on.

Primary Responsibilities

Enterprise Portals: Delivering Reliability

• Architect & Build: Lead the design and construction of new portal sections and microsites. You won't just keep the lights on; you will renovate the house to ensure it meets the modern needs of our workforce.
• User-Centric Architecture: Embodying Reliability, you will analyze search data and user flows to ensure that a busy clinician can find exactly what they need in seconds, not minutes.
• Continuous Improvement: Partner with IT and Communications to troubleshoot issues and roll out updates that enhance the user experience without disrupting critical workflows.

WordPress & Web Content: Communicating with Clarity

• Platform Stewardship: