Customer Care Specialist with English and French

<h2>Company Overview</h2><p>At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.<br/><br/>As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.<br/><br/>At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.</p><h2><br/>Department Overview</h2>Customer Care Service Desk is a single point of contact team for Motorola Solutions. Multilingual call, chat and email support for prospects, customers and partners in different languages.<br/><br/>Monday to Friday. Customer Care is part of the Centralized Managed &amp; Support Operations (CMSO), working closely with Technical Support, Repair, Marketing, Channel Sales &amp; Operations.<h2><br/>Job Description</h2><ul><li><p>Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions</p></li><li><p>Own non-technical requests and drive through to resolution. </p></li><li><p>Work with the repair centre on resolving issues around repair time, quality issues or shipping.</p></li><li><p>Act as focal point and liaise with customers, partners, engineers and support managers</p></li><li><p>Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and training. Provide administrative support to both partners and internal Motorola employees.</p></li><li><p>Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.</p></li><li><p>Obtain a level of understanding of the whole Motorola Solutions’ product portfolio and solutions.</p></li><li><p>Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible</p></li></ul><h2><br/>Basic Requirements</h2><ul><li><p>Excellent English &amp; French (oral and written)</p></li><li><p>Sales related and/or customer oriented experience preferred</p></li><li><p>Excellent communication skills, both spoken and written,  including listening, negotiating and influencing</p></li><li><p>Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team</p></li><li><p>High level of motivation with a will to succeed</p></li><li><p>Attention to detail</p></li></ul><p></p><p>In return for your expertise, we’ll support you in this new challenge with coaching &amp; development every step of the way.</p><p>Also, to reward your hard work you’ll get:</p><ul><li><p>Flexible working hours</p></li><li><p>Hybrid mode</p></li><li><p>Comfortable working conditions (high class offices, parking space)</p></li><li><p>Competitive salary package</p></li><li><p>Strong team-oriented culture</p></li><li><p>Contract of employment</p></li><li><p>Private medical &amp; dental coverage</p></li><li><p>Life insurance</p></li><li><p>Multikafeteria with optional Multisport Plus</p></li><li><p>1000 PLN for spectacles</p></li><li><p>Employee Pension Plan (PPE)</p></li><li><p>Trainings and broad development opportunities</p></li><li><p>Volleyball field and grill place next to the office</p></li><li><p>Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.</p></li><li><p>Access to wellness facilities and integration events</p></li><li><p>Motorola Solutions is supporting CSR activities and encourages employees to participate.</p></li></ul><h2><br/>Travel Requirements</h2><h2><br/>Relocation Provided</h2><h2><br/>Position Type</h2><p></p><h2>Referral Payment Plan</h2>No<p></p><h2>Company</h2>Motorola Solutions Systems Polska Sp.z.o.o