Scheduled Hours

37.5

Position Summary

Under the direction of the Associate University Librarian for the Facilities, Assessment, Communications & Events (FACE) division, the Director of Building Operations Management (BOM) provides strategic direction and guidance for Libraries-wide safety, security, and building operations. The role supports multiple library facilities under central administration, managing the BOM department and overseeing the Libraries’ safety and security program, facilities maintenance, and shipping, receiving and material transportation services.

Requires being on call to respond to emergencies, alarms, and other facilities and security events 24 hours a day, 7 days a week. Fosters a culture of continuous improvement and data-driven decision making through departmental operations assessment and planning. Serves on the Library Management Council.

Job Description

Primary Duties & Responsibilities:

Departmental Management

• Leads the work of department staff and the planning, implementation, and assessment of department services and activities in line with WashU Libraries mission and objectives and university policy.
• Hires, trains, directs, and mentors department staff to carry out duties at the expected high level of performance.
• Fosters and manages an inclusive and equitable work environment.
• Demonstrates accurate, timely, informed communications relevant to departmental and organizational activities and operations.

Facilities, Safety & Security

• Leads WashU Libraries’ facilities management, safety and security operations and program.
• Collaborates with direct reports to develop strategies, emergency response and business continuity plans, staff training, processes and workflows to maintain well-kept, fully operational, safe and secure facilities.
• Works with university partners including, and not limited to, Facilities, maintenance and janitorial teams, University Police, Emergency Management, Card Access Services, Dining, and Sustainability to manage operational practices, protocols, incidents, and projects.
• Coordinates with external security vendors to negotiate contractual agreements and ensure high service standards are maintained.
• Collaborates with the Director of Space Planning & Projects to coordinate safety, security and maintenance planning for renovations and capital projects of all sizes and scopes for the libraries under central administration.  

Building Operations & Support Services

• Leads WashU Libraries building operations, support and transportation services serving multiple library facilities under central administration.
• Collaborates with direct reports to develop strategies, plans and workflows for safe, effective and efficient mail, shipping and delivery services; minor and major staff and furniture moves; and room set-ups for Libraries events.
• In collaboration with the Director of Space Planning & Projects, plans regular Libraries-wide space usage data gathering including user head counts; responsible for overseeing and managing day-to-day counting operations.
• Manages and coordinates hours and access for library buildings and interior spaces under central administration; maintains operational hours information on the Libraries’ website.
• Serves on and/or chairs WashU Library committees, task forces and working groups. Participates in related professional development activities to remain current on evolving trends and best practices.
• Manages special projects and performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Traditional office environment

• May be exposed to construction areas with heavy equipment and loud noise

• Must be able to travel to various locations on and off campus, often by foot

• Must be available 24/7 outside regular work hours to manage emergencies and other urgent needs that may occur

Physical Effort

• Requires extended sitting, standing, and/or walking

• Ability to move and lift heavy materials, equipment, and furniture up to 75 pounds

• Ability to make delivery trips in inclement weather

Equipment

• Able and willing to wear department-supplied safety shoes and apparel/gear, including radio

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties perf