Consultant, European Commercial Excellence

General summary

Drive a scientific approach to sales whilst embedding a performance based culture, transforming front office operations and directly influencing operating income results. This includes the definition and implementation of a common sales strategy, digital sales transformation; optimizing European sales team sizes & resourcing and implementing new technologies, including CRM, to achieve profitable sales growth targets in line with the corporate goals. He/she provides deep knowledge to transform, standardize, and optimize TD SYNNEX’s sales operations leveraging best practice sharing of structured methodologies, tools and processes across Europe. He/she closely partners with country management teams, directing and coordinating activities, taking ownership for the completion of projects/objectives within prescribed time frames and funding parameters.

Key Characteristics

• Able to define and achieve clear individual, team and company priorities
• Positive “can-do” attitude consistently able to deliver above expectations
• Advanced leadership and communications discipline
• Extensive root cause diagnosis and problem solving skills
• An ability to stimulate others to change and absorb new ideas
• Strength in dealing with peer groups and senior executives
• Excellent listener and communicator with strong personal images and poise, recognized for being honest, upfront and direct with all levels of the organization
• Ability to establish and maintain positive relationships with internal and external business partners
• Strong motivators and ability to work effectively in teams and alone
• Remain professional and perform above expectations in high stress situations consistently
• Sound, confident and informed decision making qualities

Essential Duties and Responsibilities:

• Closely works with key members of local front-office organizations across TD SYNNEX European operations to implement (on-time / on-budget) sales improvement initiatives that meet corporate objectives.
• Assumes accountability for the results of the country operations for sales and directs efforts to increase the profitability of existing products and customers, facilitating the prioritization, and deployment of key sales management levers.
• Monitors and analyses financial / operational performance of front-office operations in sales to identify major deviations against pre-defined KPIs recommending remediation actions and strategies.
• Coach and develop sales management and staff across the European Organization on advanced sales methodologies, processes and tool (SAP CRM, Country Sales forecasting, E-business, sales incentive targeting systems, etc.).
• Develop and maintain the European Commercial excellence program to ensure the necessary skills, knowledge and abilities are retained, up-to-date and are effective in driving revenue and increasing customer satisfaction.
• Maintains in-depth market knowledge, customer channel and product segment market share understanding to develop business management processes that support sound, strategic sales planning, customer satisfaction and profitable growth.
• Actively participate in the design and implementation of European-level sales enhancement strategies, methodologies and processes that help protect and enhance the company’s market shares & margins.
• Collaborate with IT and in-country business leaders to driving functional & system innovations for sales (SAP CRM, QMT, IPT Telephony etc.) supporting prioritization and leading the business roll-out.
• Acts as a key role model to the organization demonstrating the highest adherence to the corporation’s key values of Integrity & Respect, Passion for Winning, Leadership, Ownership and Partnership.

Experience, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, skill and/or ability required.

• Over 2 years of functional experience in a related front-office discipline, ideally sales/sales consultancy
• Graduate degree required / preference given to those candidates possessing MBA
• Fluent in English, other languages a benefit, exceptional verbal, written and communication skills
• Willingness to work in a multi-cultural and multi-skilled team
• Process optimization/reengineering/harmonization experience is favourable.
• Advanced analytical and fact based decision making.
• Previous experience implementing large projects (ideally sales or customer related) or effectively partnering with country organizations
• Experience in relatio