Customer Service Representative (Technical Order Processing)

Location: Madison, WI

Pay Rate: $23.21/hour

Position Type: Contract-to-Hire (4 Months)

Schedule: Full-Time

About the Opportunity

A growing manufacturing and industrial solutions organization is seeking a Customer Service Representative to join its team in Madison, WI. This role is ideal for individuals who enjoy customer interaction, problem-solving, and learning technical products in a collaborative environment.

Unlike a traditional high-volume call center position, this role focuses on processing customer orders, supporting sales representatives, and coordinating with internal departments to ensure customer needs are met. New hires will begin in an order processing capacity while developing product knowledge and learning internal systems.

Key Responsibilities

• Process customer orders accurately and efficiently.
• Provide customer support via phone and email.
• Generate quotes and assist with order-related inquiries.
• Expedite orders and coordinate delivery updates.
• Troubleshoot customer issues and identify appropriate solutions.
• Work closely with engineering, warehouse, and other internal departments to resolve questions and concerns.
• Maintain accurate customer and order information within company systems.
• Utilize Outlook, Excel, and ERP software to manage daily tasks.
• Support sales representatives with administrative and customer service activities.
• Ensure a high level of customer satisfaction through timely communication and attention to detail.

Required Qualifications

• Minimum of 1 year of customer service, order entry, or related experience.
• Strong computer and data entry skills.
• Typing speed of at least 45 WPM.
• Excellent attention to detail and organizational skills.
• Ability to learn technical products and concepts.
• Strong analytical and problem-solving abilities.
• Positive attitude and willingness to learn.
• High School Diploma or GED required.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience using SAP or similar ERP systems.
• 2-4 years of technical customer service experience.
• Manufacturing, industrial, or technical product experience.
• Mechanical aptitude or interest in technical hobbies, equipment, automotive work, farming, or related fields.
• Bilingual Spanish/English skills.

Training & Development

This organization invests heavily in employee growth and career development. Employees receive a structured onboarding program and extensive training designed to build both technical and professional skills.

Development opportunities include:

• Comprehensive 12-week training program
• Ongoing technical and product training
• Cross-training opportunities
• Educational assistance and tuition reimbursement
• Online and instructor-led learning programs
• Professional certifications and membership support
• Opportunities for advancement within the organization

Benefits Upon Permanent Hire

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• Paid vacation, holidays, sick time, and personal time
• 401(k) and Roth 401(k) with company match
• Employee wellness programs
• Virtual healthcare options

Work Environment

• Professional and team-oriented workplace
• Collaborative environment with strong employee support
• Business casual atmosphere
• Modern office and production facilities
• Employee-focused culture with ongoing training and development
• Company events and wellness initiatives throughout the year

If you're looking for a long-term opportunity where you can develop technical knowledge, build customer relationships, and grow your career, apply today.

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This is a Contract to Hire position based out of Waunakee, WI.

The pay range for this position is $23.21 - $23.21/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If el