Manager, IT - Delivery of Cloud Services

Job Summary

The Manager - Delivery of Cloud Services provides leadership and operational management for the delivery of cloud services, overseeing a team of cloud engineers responsible for deploying, supporting, and optimizing enterprise solutions across Microsoft Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI) in a multi-cloud environment. This role ensures high-quality, secure, scalable, and efficient cloud service delivery that meets business requirements, SLAs, and best practices. The Manager drives consistent delivery processes, automation, governance, and continuous improvement while partnering closely with Architecture, Security, DevOps, Application teams, and Business stakeholders to enable timely, compliant, and cost-effective cloud solutions and operations.

Key Responsibilities

• Lead and develop the Cloud Delivery team, including cloud engineers and specialists focused on infrastructure provisioning, application deployments, migrations, ongoing support, and service optimization in Azure, GCP, and OCI.
• Oversee end-to-end delivery of cloud services, including planning, design reviews, implementation, testing, rollout, monitoring, and post-deployment support for workloads across multiple clouds.
• Drive standardization and best practices for cloud service delivery, including Infrastructure as Code (IaC) frameworks (e.g., Terraform, ARM/Bicep, Cloud Deployment Manager/Resource Manager), CI/CD pipelines, automation, and repeatable service patterns.
• Establish and enforce governance, security baselines, compliance controls, service catalogs, SLAs, and operational procedures for multi-cloud service delivery (e.g., identity/access management, encryption, networking, logging/monitoring).
• Manage incident and problem resolution, root-cause analysis, and proactive improvements to maintain high availability and reliability of cloud services.
• Coordinate multi-cloud integrations, connectivity solutions (e.g., interconnects, hybrid networking), data transfers, and workload management across Azure, GCP, and OCI.
• Monitor, optimize, and report on cloud resource consumption, capacity planning, licensing, and cost efficiency, identifying opportunities for savings and performance gains.
• Define, track, and report on key performance indicators (KPIs) and metrics related to service delivery velocity, reliability, security compliance, uptime, and business value delivered.
• Lead initiatives to modernize cloud delivery, such as enhancing automation, adopting container/orchestration strategies, improving observability, and advancing cloud-native practices.
• Collaborate with Security and Risk teams to implement controls, vulnerability management, audits, and adherence to regulatory standards (e.g., SOC2, GDPR, industry-specific requirements).
• Mentor and coach team members; facilitate technical reviews, knowledge sharing, and skill development in multi-cloud delivery.
• Serve as the primary escalation point for cloud provider issues, manage relationships with Microsoft, Google, and Oracle support/partners, and contribute to cloud strategy discussions.
• Provide executive-level reporting on cloud service health, delivery performance, risks, and recommendations for ongoing enhancement.

Skills & Competencies

• Proven leadership in managing cloud delivery, operations, or engineering teams in multi-cloud or hybrid environments.
• Strong expertise across Azure, GCP, and OCI, including core services (compute, storage, networking, databases), IaC tools (Terraform preferred), CI/CD pipelines, and deployment/automation practices.'
• Solid operational focus with experience ensuring reliable service delivery, incident management, performance optimization, and cost governance.
• Excellent communication and stakeholder engagement skills to articulate delivery concepts to technical and non-technical audiences and drive cross-team alignment.
• Collaborative leader skilled at mentoring engineers, implementing process improvements, and building a high-performing delivery-focused team.
• Analytical abilities for resolving complex multi-cloud challenges, optimizing resources/costs, and making data-driven decisions.
• Knowledge of cloud security best practices, compliance frameworks, and governance in multi-cloud settings.

The ability to work outside normal hours, when needed, is expected, and participation in an on-call rotation is required for this position.

Essential Duties and Responsibilities:

• Leads multiple IT teams or disciplines, ensuring strategic alignment and effective execution
• Develops long-term plans for technology capabilities, staffing, and budget management
• Partners with senior business leaders to define an