Jobs and Careers

Bilingual Spanish-Speaking Sales Desk | Technical Customer Service Representative

United Statesfull_timeVerifiedPosted 4 Aug 2026

💰 $78,000/yr($52,000/yr – $78,000/yr)

About the role

Technical Customer Service - Bi-lingual Spanish speaking
Hugo, Minnesota · Customer Service
JOB SUMMARY
Responsible for all customer service functions including answering telephones and e-mails, processing quotes and orders per customer requirements, identifying and recommending tooling solutions for customer applications, problem solving for the customer, tracking orders, and following up with internal and external customers. All of which are for complex and technical job orders in the metal manufacturing industry.

PRIMARY DUTIES AND RESPONSIBILITIES

Understand and communicate complex and technical tooling solutions for our customers.
Answer phones and e-mails to take orders and process quotes utilizing the SAP ERP system.
Communicate with customers via phone, email, fax, or face to face with all aspects of their account and orders.
Assist customers with questions and problems to be able to provide them with the best tooling solutions.
Review customer applications and prints to determine the correct tooling solution that best serves the customer.
Provide support to co-workers, outside sales agents, designers, and outside distributors.
Process customer mail and file paperwork.
Additional duties as assigned by supervisor.

QUALIFICATIONS

Bilingual in Spanish/English.
Strong mechanical ability.
Customer service work experience.
Strong interpersonal communications skills.
Ability to communicate clearly, effectively, and professionally with customers and co-workers.
Ability to proficiently speak, read, and write in English.
Ability to communicate technical product and complex manufacturing related information.
Strong computer skills and proficiency in Microsoft Office products including Word, Excel, and Outlook.

PREFERRED QUALIFICATIONS

College degree in Business, Communications, Engineering, or related
Technical sales and manufacturing work experience.
Technical mathematics knowledge to calculate dimensions and clearances.
SAP experience.

COMPETENCIES

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Accountability - Ability to accept responsibility and account for his/her actions.
Adaptability - Ability to adapt to change in the workplace.
Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
Communication - Ability to communicate effectively with others using the spoken word and writing clearly and concisely.
Team Player - Ability to get along well with a variety of personalities and individuals and work well in a team environment. Ability to recognize and show consideration for others.
Problem Solving/Innovative - Ability to find a creative solution for or to deal proactively with work-related problems.
Reliability - The trait of being dependable and trustworthy.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

WORK ENVIRONMENT
Inside; Office and some manufacturing floor. Some travel may be required to visit customer sites or support trade shows.

PHYSICAL DEMANDS
The physical demands and work env