Logistics Customer Partner Leader

Are you ready to be part of a game-changing journey in e-commerce logistics?

About Gordon

Gordon is a leading smart home delivery enabler for online grocery-, pharmacy- and Meal kit providers, leveraging its expertise to help grocery e-commerce businesses identify and capitalize on new opportunities to grow their businesses. Offering a digital platform tailor-made for temperature-controlled deliveries and end customer satisfaction in combination with a delivery infrastructure that lowers cost, we have since 2015 won the highest ranking on Trustpilot within our field in the Nordics, and the trust of leading medical- and food service companies.

To take our journey to the next level, we are currently seeking a customer-centric, energetic, and highly motivated Logistics Customer Partner Leader to join our Logistics Function in Stockholm.

The right candidate will not only be part of this transformative journey but will also be given great opportunities to shape the future of e-commerce logistics.

About the role

The Logistics Customer Partner Leader will focus on building, retaining and growing assigned key customers. This person will work closely with all teams and act as a liaison between various teams to ensure our delivery services and operational performance metrics exceed customer expectations and create long-lasting partnerships.

The Logistics Customer Partner leader will also work closely with Sales in pre-sale activities and onboarding of new key customers.

To be successful in this role, we’re looking for individuals with a consultative mindset who can quickly understand both Gordon and the industries we serve.

Success in this position requires that you are an effective leader, strong communicator, and even better strategist.

Responsibilities and Objectives

• Build strong, long-term relationships with assigned customers by exceeding customer expectations
• Work with Sales in pre-sale activities to define logistics solutions and flows
• Lead onboarding of new key customers
• Lead daily operations follow-up of operational performance metrics to meet and exceed customer expectations
• Perform root-cause analyses, identify improvement opportunities, and initiate actions to improve performance metrics
• Work with our customers and internal functions to optimize our delivery service, issues are resolved proactively, and customer goals are met
• Work closely with Sales, Logistics, Customer support, Finance, and tech teams to ensure an exceptional customer experience and take care of any customer issues
• Identify cost-efficiency activities for Gordon to be profitable and at the same time incorporate key customers’ delivery demands
• Assist in company and Logistics function’s activities and projects

We are looking for someone with

• Bachelor’s degree
• 2-4 years of work experience within logistics with similar customer-facing role
• Exceptional ability to communicate and foster positive business relationships
• Experience working with senior and executive-level customer contacts
• Preferably experience within the food or pharmacy industry

We believe you bring

• Leadership capabilities and people management skills 
• Strong analytical competence with the ability to use data for analyzing and visualizing customer values
• Strong communication and interpersonal skills (both written and verbal)
• Swedish and English proficiency
• Good knowledge of working with Excel/Google sheet

As a person you are

• Strongly customer focused
• Proactive and committed to achieving results
• Profitability-focused
• A cooperative and unpretentious team-player that easily cooperates with others to create results driven by finding the best solution for the business
• Well-organized, with great attention to detail and the ability to prioritize
• A strong Gordon Cultural fit

Why join Gordon?

• Be part of a company that's transforming the last mile delivery industry
• Work in an environment that values creativity, innovation, and employee growth.
• Join a collaborative team that’s passionate about crea