Quality Improvement Manager

POSITION PURPOSE:

The Quality Improvement Manager is responsible for the oversight of clinical analytics in order to ensure a proactive approach to the improvement of quality of care, patient clinical outcomes and maximization of P4P incentive revenues.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Under the supervision of the Chief Operating Officer, lead the development and management of a clinical analytics program (IT applications, data analysis, reports and documentation) to support East Valley’s Leadership Team in their decision-making process in regards to clinical quality improvement.
• In collaboration with the Chief Operating Officer, ensure QI Plans meet clinical standards of care and achieve the desired outcomes.
• Supervise the overall performance of staff in Quality Improvement Department, including hiring, training, evaluating, and implementing performance improvement activities as required.
• Track and trend performance of providers in individual measures, generate required reports for management team members as required.
• In collaboration with the Chief Operating Officer, develop PDSA cycles and provide reporting updates.
• In collaboration with the Chief Operating Officer, ensure the progression of achieving Meaningful Use (MU) requirements; providing reporting updates to monitor compliance and developing PDSA cycles when requirements are not satisfied.
• Lead and ensure the progression and maintenance of Patient Centered Medical Home Recognition. Collaborate with the leadership team to ensure compliance with PCMH measures and develop PDSA cycles as necessary.
• Responsible for developing methods for data collection and extraction through i2iTracks, NextGen, other applications and/or methods.
• Assist care teams in utilizing IT software/applications to meet regulatory and clinical guidelines/standards. Apply leadership tactics to promote user participation, engagement and ownership in the continuous improvement of systems utilization.
• In collaboration with the Chief Operating Officer, design training and technical assistance opportunities that are relevant, impactful, and cost-effective for staff to achieve clinical goals through operational performance improvement.
• Direct the analysis and recommend methodologies for reengineering complex workflows and processes affected by clinical information systems (i.e. i2iTracks, NextGen, Patient Portal…etc.).
• Provide expertise to the Operations team in the identification, development, tactical deployment and maintenance of evidence based best-practice processes to achieve desired QI outcomes.
• Collaborate with the IT team to develop appropriate algorithms, rules, and predictive analytics to continually enhance the value of information provided to users.
• Participate in staff and management meetings as they relate to the QI activities.
• Other duties as assigned.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• Minimum Master’s of Science degree in Health Science, Administration, or related field.
• Minimum 3-5 years of progressive experience in Quality Improvement and coordination of health care programs in a healthcare facility, preferably with a federally funded health center.
• Must demonstrate integrity, sound judgment, demonstrated leadership skills, and strong             interpersonal and communications skills.
• Demonstrated ability to work independently and as a team member in improving delivery of care to persons with chronic diseases.
• Outstanding skills in data collection, analysis and presentation.
• Strong skill in Microsoft Office software, including use of Excel to create spreadsheets and graphs, and PowerPoint.
• Knowledge of i2i Tracks and NextGen software highly preferred.
• Experience working with disadvantaged populations helpful and knowledge of health disparities highly desired.
• Excellent oral and written communication skills needed, strong organizational ability required.

WORKING CONDITIONS/PHYSICAL/MENTAL ABILITIES AND PROCESS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Duties are performed primarily in an office setting.
• Work requires long periods of standing, sitting, lifting, turning, twisting, waling, pushing, pulling, reaching, speaking, hearing, seeing and ability to articulate clearly.
• Ability to stand, sit, stoop, kneel, and bend on order to retrieve files and records.
• Ability to work with personal computer for long periods of time.
• Ability to write notes, track and graph records and reports.
• Ability to work productively in a small office spa