Senior Program Manager, International Partners Relations

Job Description & Responsibilities

As a Senior Program Manager, International Partners Relations Programs, you will serve as the global authority and strategic leader for Persistent Systems’ international commercial reseller and partner ecosystem. You will own the full lifecycle of international partner programs, driving structured governance, enablement, commercial execution, and ecosystem expansion to accelerate global revenue growth, strengthen partner capabilities, and enhance brand presence across EMEA, APAC, LATAM, and other key regions.

Working directly with senior sales and operations leadership, you will serve as the primary interface between international partners and Persistent Systems’ cross-functional teams including Sales, Program Management, Engineering, Marketing, Legal, Finance, Training, and Field Operations, ensuring seamless alignment and rapid resolution of partner needs while protecting company interests and compliance standards.

Position Responsibilities  

• Lead the management and execution of all international commercial partner agreements, with primary ownership of the 2026 contract cycle and multi-year renewals
• Establish and continuously refine enterprise-grade processes for contract lifecycle management, including negotiation coordination, legal and internal approvals, execution tracking, performance monitoring, and ongoing partner compliance oversight
• Oversee the strategy, development, delivery, and continuous improvement of comprehensive international partner training and certification programs
• Ensure partner readiness directly supports effective execution of partner agreements, while aligning training content, cadence, and certification pathways with current sales objectives, product roadmaps, new feature releases, and evolving end-customer requirements
• Drive accelerated international commercial adoption of Persistent Systems’ Cloud Relay solutions
• Lead cross-functional coordination with partners, regional sales leadership, and product/engineering teams to enable partner success—providing technical guidance, implementation support, go-to-market resources, and performance tracking to maximize partner-driven deployments and revenue
• Own the creation, coordination, approval, timely distribution, and ongoing management of international partner price files, discount matrices, pricing tiers, special bid processes, and commercial policy frameworks
• Ensure policies remain competitive, compliant, and aligned with regional market dynamics and corporate objectives
• Maintain real-time situational awareness of international partner participation in global trade shows, industry conferences, regional sales forums, and key customer events
• Proactively drive partner engagement, co-marketing opportunities, booth presence, speaking slots, and brand visibility initiatives to strengthen partner development and Persistent Systems’ international market position
• Lead the successful global rollout, iterative optimization, and long-term enhancement of the International Partner Portal
• Ensure the portal delivers intuitive, secure, and real-time functionality—including partner status dashboards, pricing and discount access, marketing collateral libraries, training resources, deal registration, and collaboration tools—to maximize partner efficiency and satisfaction
• Serve as the central coordinator between Persistent Systems’ internal marketing organization and international partner marketing teams
• Conduct and lead quarterly commercial marketing alignment calls, synchronize global and regional campaign calendars, co-develop partner-specific marketing strategies, ensure consistent messaging across websites, collateral, and digital channels, and drive joint campaign execution
• Lead the design, development, and phased global rollout of the International Partner Maintenance Program
• Authorize and certify qualified international resellers to perform equipment maintenance and field service; define rigorous certification requirements, training curricula, technical documentation, quality standards, audit processes, and compliance frameworks to guarantee consistent, high-quality service delivery and alignment with company policies
• Develop and nurture long-term strategic relationships with key international partners and distributors; proactively interpret their business challenges, growth objectives, and market feedback to advocate for internal program, product, and policy enhancements
• Identify, assess, and proactively manage short- and long-term risks and opportunities across the international partner ecosystem; develop detailed mitigation strategies, contingency plans, and growth acceleration initiatives
• Provide regular executive-level reporting, dashboards, and presentations to senior leadership on inte