Commercial Operation Senior Specialist

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

The Commercial Operations Senior Specialist is responsible for supporting commercial operations and reporting activities across the EMEA region. The role ensures accurate execution of operational, contract and pricing‑related processes in line with defined SOPs, maintaining high standards of data quality, compliance, and cross‑functional coordination. 

The role works closely with Insights, Pricing, Tender & Contracts, Customer Services, Finance, and Sales teams to support reporting, master data management, contract and pricing execution, tender follow‑up, and issue resolution across multiple systems and markets.

RESPONSIBILITIES

- Manage contract and tender implementation  

• Contract creation and maintenance in the contract management system 

• Support in‑contract price increases, ensuring alignment with contractual terms and internal approvals.  

- Support the backoffice process related to quote and contract: 

• Laise with Tender and contract team to ensure customer master data portal are up to date and customer requests related to documentation are sent timely 

• Reimbursement follow‑up and credit note coordination in line with approved processes.  

• Assist with price discrepancy follow‑up, including coordination with Sales teams.  

• Provide pricing support related to obsolete items, product discontinuations, and credit notes, working with Customer Services, Marketing, and MDM teams.  

- Coordinate with commercial team and master data for customer/distributor data  

• coordinate supplier and customer account creation with master data, ensuring data accuracy and timely setup in relevant systems.  

• Identify and support resolution of customer account duplicates, working with Insights and Operations stakeholders.  

- Prepare and maintain regular commercial reporting and dashboards across EMEA 

• Sales reports for customers, distributors and internal finance tender reporting.  

• price discrepancy reports, supporting monitoring and escalation in line with defined processes.  

• quarterly tender, contracts and rebates reporting, ensuring completeness and alignment with contract data.  

• Provide operational support on ad‑hoc commercial operations activities and projects  

QUALIFICATIONS