College Intern - Strategic Solutions & Support Services

Requisition ID: 17365

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• 401(k) plan with employer matching
• Paid sick time in accordance with the Arizona state minimum wage law and overtime pay for any hours actually worked over 40 in their FLSA defined week
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

SRP is looking for a customer service minded talent to support Supply Chain, Transportation and Flight Services operations. The Strategic Solutions Services internship is designed to provide exposure to a variety of supply chain tasks and strategies within the disciplines of data analytics and reporting, budget and finance, organizational change management, project management and supplier management.

 

This position collaborates and supports company-wide business objectives providing customer service in support of planned and emergency work functions. The job responsibilities are challenging and varied. The intern will gain valuable Supply Chain knowledge, business acumen and establish networking opportunities across SRP.

 

Work Schedule

• Minimum 15 hours per week (20-25 hours per week is normally a good balance with school)

• Hours are scheduled during Monday – Friday, 7 AM to 3:30 PM

• We are willing to work around class schedules

What You'll Do

• Support team through data entry, audit, and verification (Supplier onboarding, supplier qualification, supplier diversity functions, corporate card administration, data analytics and reporting, budget and finance, etc.)
• Support the invoice payment and invoice dispute resolution processes
• Provide client support of various software applications to assist with requests and questions. Investigate and resolve customer, system, and technical issues in a timely manner
• Gather requirements for department KPI reporting and dashboard development
• Participate in SRP site and supplier site tours/meetings to expand knowledge of the overall operation
• Gather and document areas for process improvement

What It Takes To Succeed

• Excellent communication skills (written & verbal) and the ability to interface directly with clients and colleagues
• Experience working on multiple projects and prioritizing work
• Basic understanding of Supply Chain and information management within a corporate setting
• Demonstrate a growth mindset and exhibit a collaborative work style
• Ability to successfully telework without daily in-person interaction
• Proficiency with the Microsoft Office Suite including Microsoft Dynamics 365 & Microsoft Teams

Experience

The successful candidate will possess the following strengths:

 

Customer Focus: Puts the customer first and anticipates, identifies, and meets customer needs.

Achiever: Drives projects along and consistently achieves goals daily

Analytical: Probes for greater understanding of a problem. Produces workable solutions. Demonstrates and understanding of how one issue may be a part of a much larger system.

Communication: Expresses opinions, information, and key points of an argument clearly. Responds quickly to the needs of an audience and to their reactions and feedback.

Responsibility: Takes responsi