Learning & Development Manager, Patient Navigation

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. 

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This position will provide learning design, content development, evaluation, and facilitation support as a member of the American Cancer Society’s Patient Navigation department. This department is comprised of teams that provide navigation training, implementation support, and direct navigation to patients and caregivers, including ACS LION (Leadership in Oncology Navigation) and ACS CARES (Community Access to Resources, Education, and Support).

As a strategic partner to the Patient Navigation team, the Manager will play a key role in shaping learning strategies that align with broader organizational goals. This role requires not only expertise in learning design but also the ability to build relationships, adapt quickly in a dynamic environment, and actively collaborate across teams to create impactful, responsive learning solutions. This role is ideal for a learning professional who combines instructional design expertise with a strategic mindset and a consultative approach. The ideal candidate is energized by cross-functional collaboration, comfortable with iterative content development, and brings flexibility and responsiveness to a rapidly evolving environment.

Responsibilities include designing, developing, and implementing enriching learning experiences. This position will evaluate the results of learning programs and take appropriate action to ensure materials are high quality and meet learning outcomes, follow adult learning principles, current industry trends and best practices. They will partner with subject matter experts, business leaders, and other stakeholders to ensure learning programs meet business objectives and drive our mission, vision, and values.

**This is a remote position**

ESSENTIAL FUNCTIONS:

Leveraging their expertise by demonstrating principles of adult learning, performance consulting, and instructional design for both e-learning and in-person delivery, the Manager, Patient Navigation Learning and Development, will lead all phases of the training design life cycle for robust learning solutions to build capability and support behavior change.

• Content Development    25%
  • Design learning content and learning programs to foster development of competencies, knowledge, skills, and abilities to support patient navigation.
  • Collaborates in interactive content development processes, demonstrating openness to feedback from multiple stakeholders and balancing learning integrity with operational realities.
  • Quickly synthesize and write learning content based on input from subject matter experts, written material, previous training courses, and interviews.
  • Consults with stakeholders to identify learning needs and design learning experiences that align to organizational goals to match identified needs.
  • Design and develop learner and facilitator materials following instructional design best practices (i.e., facilitator guides, participant workbooks, learner/manager toolkits or quick reference guides, managers checklists and other sustained learning tools)
  • Regularly review existing learning content to maintain relevance, accuracy, and remain responsive to developing trends and industry best practices.
  • Exposure to credentialing standards or experience supporting training aligned to credentialed or certifying bodies is a plus, though not required.

• Training Development    25%
  • Creates online self-paced learning modules, virtual and in person instructor-led training, and supporting learner and facilitator materials following instructional design best practices.
  • Apply a working knowledge of adult learning theory.
  • Designs and implements appropriate reinforcement tools and resources that enhance retention and aid in learning transfer including manager discussion guides and toolkits.
  • Follow necessary processes to upload content to the Learning Management System and support internal knowledge management using shared drives and systems.
  • Optimizes the utilization of the Learning Management System by understanding the full functionality and capability of the system, including learner management and reporting tools.
  • Supports learner technical assistance.

• Assessment Development          5%
  • Develops module knowledge check questions and curriculum assessment question