Analyst 2, Local Production Support

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The primary responsibility for this role will be to provide support to Sales, Operations and Care teams and the teams that support them in Comcast Business Core systems (OrionSales, SQO, OSO). The primary focus of this role will be translating complex processes into field-friendly documentation, communicating technology release information to field users of Orion, publishing reactive and proactive production alerts and generally communicating user-level information to the Orion community. Being and/or becoming a SME in the core technology stack of Comcast Business is a priority.
Additionally, the role is required to think strategically to process feedback from the user community that may indicate a defect or design gap in the technology.
The ideal candidate will have experience in the day to day process of how Comcast Business operates as well as expertise in advanced Comcast Business Products such as BVE, Active Core and Metro Ethernet.
Experience with the Orion core system is preferred.

Job Description

Core Responsibilities

• Evaluates sell-out levels and make proactive recommendations to maximize revenue from available inventory and in a manner that serves clients' needs.
• Conducts analyses of inventory, rate and sales practices to develop sales product efficiencies.

• Provide support to sales reps and the teams that support them during the implementation of new technology as well as during the transition from legacy tools

• Collaborates with cross-functional management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficient for the organization as a whole. Identifies problems and recommends solutions.
• Partners with Sales and Operations support teams to help facilitate the completion of accurate work. Provides oversight to overall sales support processes and offers necessary guidance.
• Assists with the training and mentoring of new and existing Product Support Analysts on all sales related procedures and paperwork requirements.
• Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

Primary Location Pay Range: $63,938.32 - $95,907.48

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employe