Surveillance Supervisor - Full Time (Harrah's Hoosier Park)

JOB SUMMARY:

MUST MAINTAIN STRICT CONFIDENTIALITY AT ALL TIMES AS RELATED TO THE SURVEILLANCE SYSTEM AND OPERATION. MUST BE AT LEAST 21 YEARS OF AGE.

Supervises and coordinates activities related to the daily operation of the surveillance department

 

DIRECTLY SUPERVISES: Surveillance Operator

 

KEY JOB FUNCTIONS:

• Implement all approved procedures. 
• Trains subordinates, schedules and helps evaluate Surveillance Operators. 
• Supervises and coordinates activities related to the daily operation of the surveillance department, surveillance of slot machines, cashiers, suspected criminal activities, safety issues, guest services, cage and slot booth operations including the audio/visual of soft count rooms. 
• Interacts with all department management in order to insure they receive timely accurate information. 
• Maintains the integrity and confidentiality of the departments operations. 
• Is responsible for the accuracy of all logs, reports, and official communications. 
• Reviews all daily activities, logs, reports and all related materials for the Director and or his designee.
• Is responsible for ensuring all equipment is functioning properly, contacting IGC when necessary, and keeping the Surveillance Technician informed.
• Assists in training all Surveillance personnel.
• Other duties may be assigned at any time as approved by the IGC.

 

SUPERVISORY RESPONSIBILITIES 

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training and mentoring employees; planning, assigning, scheduling and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems and the overall effective operation of the shift. These responsibilities are coordinated with the Surveillance Lead Supervisors, Surveillance Manager, and Surveillance Director.

 

EDUCATIONS and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience. College education is helpful.

Experience in Surveillance within a Casino Environment.  Some Technical background with experience with DVR’s, Monitors, Camera’s, and Digital Recording Solutions, etc.  Must possess basic computer skills.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic ,and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

 

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of employees and management.

 

MATHMATICAL SKILLS:

Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

 

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee frequently is required to talk or hear and