Director, Production Technology and Ops

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group,

world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

As the Director of Production Technology & Operations, the main responsibility will be to oversee the implementation and management of technologies and operations in film production.  This role will provide leadership and a high-level and specialized support for various departments of film production.  The ideal candidate will have 10+ years’ experience in leveraging a variety of technology-related solutions to support various workflows within a fast-paced, rapidly changing film production environment.  They must have experience managing a multi-skilled team within a diverse environment to tackle varying degrees of challenges within film production.

Essential Responsibilities:

• Collaborate with senior leadership to stay current with new and developing production technologies.  Seek opportunities to innovate, improve the operational efficiency and effectiveness of the applied technologies and platforms for various production departments.
• Proactively lead and manage the team, including work planning and delegation, process improvement, career mentoring, leadership guidance, and performance management.
• Make sure requests/incidents from users are completed in a reasonable time.
• Collaborate and work closely with other NBCUniversal departments that support features (IE Marketing, Creative Technology, Post Production, Post Sound, etc.)
• Establishing and maintaining relationships with multiple 3rd party technology vendors, suppliers, and manufacturers on location (IE Proof, MPC, DNEG, Co3/EFilm, 3rd Floor, etc.) as needed.
• Oversee various aspects of IT services for production including but not limited to:
• Design, build, manage and support production network server environments (including but not limited to, servers QNAP NAS’s, workstations, firewalls, databases/services if needed) for multiple global productions. 
• Build and maintain virtual machines running various production software
• Backup, restore, and archive processes on various media and platforms.  Both local and remote.
• Setup an IO workstation (usually iMac) to be able to pull/send Aspera transfers to and from external hard drives.
• Setup/configure JUMP Desktop on Media Composer machines for editors that need remote access.
• Provide remote access tools for various workflows.
• Provide documentation and support in a multi-OS environment for various departments within production.
• Collaborate with existing network team and build a network infrastructure that meets NBCUniversal network security standards.
• Assess security requirements and recommend best practices and solutions.
• Setup Wi-Fi and SSIDs for the production office.
• Firewall configuration for Palo Alto/FortiGate
• Create and manage multifactor VPN services/rules/accounts.

• Utilizing cloud services and testing POCs to streamline technology for productions.

Provide accurate inventory updates including detailed description of deployed environments

Qualifications

Qualification/ Requirements:
 

• 10+ years’ experience in desktop, server, network technology in multi-platform environments (MAC OS, Windows, NAS, Linux, VMs, various networking technologies, various cloud technologies).
• Experience supporting collaboration software (O365 Suite).
• Must be able to troubleshoot and problem solve in a time sensitive environment.
• Must be able to design data workflows and network solutions.
• Experience with creating technical and training/user documentation.
• Must be flexible on scheduling to include some night or weekend work.
• Must be able to commute into the office as needed.
• Must be able to travel to film productions worldwide.
• Mus