Senior Specialist, Account Management

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

Checkout.com is actively looking for an enthusiastic and inventive Customer Success Specialist to nurture and maintain long-term relationships with our merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's post live process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

Qualifications

• 3+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles (bonus if in the FinTech, Payments industry and/or payment team from a merchant side)
• A strategic problem solver with excellent project management skills
• Self-motivated learner and excellent organizational skills 
• Strong commercial sense and able to establish robust relationship with internal and external stakeholders at all levels
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
• Passionate about learning new things and working on wide portfolio of accounts
• Good negotiation, communication and presentation skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

New York City law requires Checkout.com to include in job postings a reasonable estimated salary range for this position. However, This salary range may encompass multiple career levels at Checkout and will be refined during the interview process, taking into account factors such as the candidates experience, qualification and location. 

Please note that this information is provided for those in New York City only. For regular full-time employees in New York City, the estimated base salary range is from:  $85,000 to $95,000. 

Our competitive salaries are just one component of Checkout.com’s total compensation package. In addition, this role may include the following: annual cash bonus, equity, 401(K) plan, medical, dental and vision benefits, vacation and sick and safe time, learning days and volunteer days.

To view more details of what you can look forward to, visit our careers page: https://www.checkout.com/careers

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