Guest Services Supervisor (Bellagio)

THE JOB: 

The Bellagio Guest Services Supervisor is dedicated to elevating the guest experience through outstanding customer service, ensuring alignment with the department's, division's, and property's strategic plan and vision.  You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING PAY RATE:  $21.95 / Per Hour

THE DAY-TO-DAY:

• Ensure Group Services operations align with the strategic plan and vision for the department, division, and property
• Oversee and manage daily labor, departmental budget, Group Services operations, and marketing strategies to achieve both short-term and long-term profitability while meeting departmental goals
• Handle Human Resources responsibilities for Group Services, including fostering teamwork, providing performance feedback, recognizing achievements, ensuring mutual respect and employee satisfaction, recommending diverse hiring practices, and overseeing training
• Supervise the daily execution and distribution of reports to guarantee accuracy and timeliness
• Maintain effective communication with operational departments to resolve any issues that may affect guest service
• Monitor all group blocks and pick-ups closely; attend weekly block review meetings to update on groups, historical patterns, and potential impacts on room inventory and revenue
• Act as a key liaison between Sales/Convention Service Managers, group contacts, and meeting planners by attending client and property staff meetings as needed
• Mentor and cross-train Group Services staff to enhance their skills and provide advancement opportunities
• Assist in creating the weekly schedule and track time-off requests
• Distribute work equitably among Group Services Coordinators to ensure balanced workloads each month
• Maintain comprehensive knowledge of all procedures and ensure that equipment, work areas, and supplies are kept clean, organized, and in good working order
• Collaborate with the Corporate Leisure department, sales, and marketing to ensure timely modifications and updates as needed

WHAT YOU’LL NEED:

• High school diploma, GED or educational equivalent
• Two (2) years of relevant guest services experience in a similar resort setting
• Must be able to work various shifts, including weekends and all holidays

THE IDEAL CANDIDATE:

• Three (3) years of relevant guest services experience in a similar resort setting
• Additional education at the college level associated with Hotel or Business Administration
• Knowledgeable of Property Management System (Opera), and Passkey
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Capable of standing and walking for a majority of the shift
• Able to effectively communicate in English, in both written and verbal forms

THE PERKS & BENEFITS:

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW? Apply today!