Senior Executive Assistant

Role Overview

The Senior Executive Assistant is a critical partner to the Digital & Analytics senior leadership team, providing high-level administrative support, acting as a thought partner, trusted confidant, and professional problem solver. This role requires navigating a dynamic environment, reprioritizing needs, maintaining confidentiality, and proactively anticipating the needs of the Chief Digital & Analytics Officer. The Senior Executive Assistant builds effective relationships across the organization and demonstrates sound judgment, discretion, and professionalism.

Key Responsibilities

• Perform diversified, complex, and sensitive/confidential administrative duties for the Chief Digital & Analytics Officer and other senior leadership, utilizing broad experience and knowledge of organizational policies and practices.

• Build effective relationships with internal partners, demonstrating a high degree of professionalism with stakeholders, including but not limited to, peer executive assistants, technical support, internal communications, travel/aviation, and corporate real estate.

• Collaborate closely with the Chief of Staff & Operations Office team leads to minimize gaps and streamline support for the Digital & Analytics organization.

• Manage complex scheduling and calendaring, including last-minute changes, prioritization, and cross-enterprise meetings.

• Organize and coordinate internal and external meetings, including logistics, technology needs (Zoom, Webex, Teams, Skype), virtual Q&A, surveys, and distribution of materials.

• Attend staff meetings to record minutes, track takeaways, follow up on action items, and manage invitations for guest attendees.

• Plan and coordinate onboarding and offboarding activities for employees and contractors reporting to the Chief Digital & Analytics Officer.

• Prepare and settle travel arrangements and expense accounts, including use of online booking tools and expense systems (e.g., Concur), and design thorough travel experiences and logistical plans for routine travel and events hosted by the Chief Digital & Analytics Officer.

• Order equipment and supplies, support department space planning, and coordinate with real estate and technology partners.

• Develop correspondence (letters, memos, emails), create Excel spreadsheets, prepare PowerPoint presentations, and miscellaneous reports as needed.

• Publish and maintain department and leadership team distribution lists, SharePoint access, and other communication channels (WebEx, text, etc.).

• Manage department vendor payment activities, track and approve invoices, and assume delegate responsibilities for travel and expense entry for the department head and Chief Digital & Analytics Officer in various applications (e.g., Workday, Cigna Standout).

• Lead or support team-wide projects/programs, such as team-building events, philanthropy, or other initiatives as needed.

• Secure help desk support as needed to resolve technical issues.

• Manage or diffuse issues appropriately, displaying good judgment and decision-making ability.

Qualifications

• 10+ years of progressively responsible administrative, executive assistant, or project management experience.

• Experience supporting senior leaders in a Fortune 500 company (preferred).

• Collaborative team player, able to build and maintain a team-based environment and work closely with employees at all levels.

• High level of interpersonal skills to handle sensitive and confidential situations.

• Expert skills in Microsoft applications (Word, Excel, PowerPoint, Outlook) and meeting platforms (Zoom, Webex, Teams, Skype).

• Willingness to engage Copilot and expand AI skills.

• Excellent verbal and written communication skills.

• Impeccable organizational skills; ability to manage multiple tasks in a fast-paced environment.

• High degree of integrity, accountability, and attention to detail.

• Ability to work independently, exhibit sound judgment, and maintain confidential information.

• Demonstrated flexibility, ability to adjust priorities, and a solutions-oriented mindset.

• Proactive, able to anticipate the needs of the team and leaders.

• Experience supporting a virtual workforce and building effective networks.

• Technically proficient with audio/voice equipment, mobile and desktop devices.

Preferred Competencies

• Organizational and interpersonal savvy

• Collaboration

• Managin