Senior National Account Manager

Senior National Account Manager / Energy Efficiency
Location: US Remote 

Preferred Location: (East/Central time zone), or in-person in Reston, VA; Columbia (MD), New Jersey, Illinois, Detroit, Jackson (MI)
   
Ready to make a difference?
We are seeking an experienced and strategic professional to lead national account management efforts in support of ICF’s residential utility programs. This high-impact role involves overseeing client engagement, driving program success, and managing key partnerships with top-tier retailers and manufacturers—many of which are Fortune 100 companies. 
 
The National Account Manager will be responsible for the strategic direction, execution, and continuous improvement of national energy efficiency initiatives. You will serve as a key interface between ICF’s program teams, that manage energy efficiency programs with utility clients, and their market-facing program partners, working with these parties to develop innovative solutions (program design, promotions, etc.) and ensure delivery of high-quality, data-driven solutions. In this leadership role, you will influence and guide program development and operational efficiency; manage cross-functional teams; and ensure alignment with evolving utility priorities, industry standards, and regulatory landscapes.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Develop and maintain relationships with retailer and manufacturer partners to proactively identify new creative opportunities and solutions for residential utility programs, utilizing tactics such as promotions, training, and delivery enhancements. 
• Lead deployment and execution of new ideas by partnering with cross‑functional teams to troubleshoot challenges, develop standard operating procedures and best practices, and monitor results for continuous improvement. 
• Cultivate and manage senior-level relationships with manufacturers, retailers, and utility stakeholders to maximize program reach and impact. 
• Oversee the implementation of complex, multi-channel programs across regions, ensuring excellence in execution, reporting, and stakeholder engagement. 
• Drive innovation and efficiency in program delivery by identifying new opportunities, streamlining processes, and enhancing performance metrics. 
• Provide strategic insight and market intelligence to guide program design and continuous improvement. 
• Collaborate and communicate with internal teams to maintain cross‑functional alignment, share knowledge, provide regular updates to stakeholders, and support delivery of high‑quality products. 
• Represent ICF at industry events and with client executive teams to communicate results, trends, and best practices. 

What we need you to have (minimum qualifications): 

• Bachelor’s degree in business, engineering, environmental studies, or a related field
• 5+ years of professional experience in utility programs, energy efficiency, account management, or related experience within consulting, manufacturer, or retailer organizations or related work experience.
• Experience managing national or large-scale accounts within the retail, energy efficiency or utility space
• Experience using data and reporting tools to track program performance, outcomes, and metrics

What we would like you to have:

• Master’s degree in a related field. 
• Strong working knowledge of utility energy efficiency program design and market dynamics
• Experience leading cross-functional, distributed teams

Professional Skills:

• Stakeholder Engagement & Relationship Management: Proven ability to build effective working relationships and confidence across internal and external stakeholders, including utility clients, vendor partners, and internal leadership, to ensure alignment and sustained engagement. 
• Collaborative Leadership Across Distributed Teams: Experienced in collaborating with geographically dispersed, cross‑functional teams to support national program success and foster alignment across diverse utility markets and stakeholder groups.
• Analytical Problem Solving: Strong analytical and critical thinking capabilities, with experience identifying performance gaps, anticipating market challenges, and delivering innovative, data-driven solutions. 
• Detail-Oriented Program Oversight: Strong attention to detail across progra