Pharmacy Patient Advocate-Specialty Pharmacy - Baton Rouge - Full Time, Days

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job works hand in hand with the specialty pharmacy team members, referring doctors, nursing staff, and care coordinators by completing prior authorizations on behalf of the prescriber. Works directly with patients to determine eligibility for medication and financial assistance programs. Ensures patients receive timely access to their prescribed medications. Assists the specialty team as necessary. Participates in special projects/committees as needed.

Education 

Required - High School diploma or equivalent

Work Experience

Required - 2 years experience as a Pharmacy Technician.

Preferred - Experience in specialty pharmacy

Certifications

Required - Current Pharmacy Technician Certificate issued by the Louisiana Board of Pharmacy

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.

• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Negotiation skills to assist the patient in navigation of the health care system.

• Ability to maintain highly confidential and sensitive information.

• Ability to multitask.

• Work independently and within a team.

• Strong interpersonal skills.

Job Duties

• Completes prior authorizations.

• Enrolls under/uninsured patients to appropriate patient assistance programs.

• Communicates and acts as liaison between insurance company, patients, providers, and specialty pharmacy team.

• Maintains documentation relative to the job.

• Assumes responsibility for professional development and continued education.

• Assists with special projects/ committees.

• Performs all job duties in accordance with company Specialty Pharmacy policies and accrediting bodies.

• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following:  Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not