IT Helpdesk Analyst 1

Overview

Knowledge Services is seeking an IT Helpdesk Analyst for a 12-month project (potential for extension) with the Secretary of State in Augusta, ME.   

• Hybrid work schedule working 100% onsite in Augusta, ME
• Applicants must be current residents of Maine and local to the Augusta area

Responsibilities

IT Helpdesk Analyst Responsibilities:

• Provides technical assistance, support, and advice to end users for hardware, software, and systems.• Provides hands-on technical assistance to business and technical users.• Investigates and resolves computer software and hardware problems of users.• Serves as a contact for level 1 support.• Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.• Determines whether problem is caused by hardware, software, or system.• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.• Talks with technical and non-technical co-workers to research problem and find solution.• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.• Experienced with a variety of call-tracking software and systems.• Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.• Follow quality standards and displays strong customer service skills.• Ability to work in a team environment.• Complete assigned tasks.• Strong communication skills; both written and spoken.

Qualifications

IT Helpdesk Analyst Required Skills:

• 1 to 3 years of prior experience in an IT helpdesk or desktop support role• Experience with Windows OS• Must have strong written and verbal communication skills

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

 

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