Operations Specialist - Customization

Department: Customization

Employment Type: Full Time

Location: Columbia, Missouri

Compensation: $19.00 / hour

Description

This role serves as the key liaison between our Sales and Customization teams, managing the end-to-end logo creation process. From initial design and digitization to coordinating artwork and ordering files, this position ensures logos are prepared accurately and efficiently for product customization and production. 

Requirements for success as part of our elite Client Services team:

• Add and manage logos across internal platforms to ensure accurate, accessible artwork files
• Maintain inventory of customization materials (heat press logos, threads, needles, etc.)
• Manage and document customization requests using a ticketing system
• Digitize embroidery logos and refine designs using DG16 Pulse software
• Order and organize custom heat press transfers from approved vendors
• Support process improvements and special projects in customization operations
• Assist Sales/BD with logo prep, digital mockups, and branded customer materials
• Ensure consistent, high-quality customization across embroidery and heat press products
  
  

Ideal candidate qualities include:

• Proficiency in Adobe Illustrator, Photoshop, and other relevant graphic design software
• Prior experience with customization processes or production environments is a plus.
• Ability to thrive in a fast-paced, dynamic environment
• Strong creativity and attention to detail to ensure high-quality outputs
• Patience and composure when handling frequent questions and shifting priorities
• Effective time management skills to balance multiple tasks and deadlines
• Highly organized with a focus on maintaining accurate records and files

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.

Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure
• Paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

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