Assistant Vice President, Community Services (34276)

Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities and their families in New York City. Every year, the organization supports more than 2,000 people across multiple locations in Manhattan, Queens, Brooklyn, and the Bronx. From preschool to graduation, employment, housing, and beyond, Birch Family Services provides fully integrated programs and services to support individuals in achieving their goals across their lifetime.

Position Objective:

The Assistant Vice President, Community Services is responsible for directing, assessing and monitoring community services programs to ensure quality and compliance with all regulatory and funding sources. The AVP, CS will provide clinical and administrative oversight, supervision and support to CS programs.  The AVP, CS will facilitate communication and coordination of services among all stakeholders (including but not limited to persons supported, their advocates, healthcare providers, other service providers and agency staff). 

The AVP, CS will have daily communication and interpersonal contact with a variety of stakeholders requiring effective interpersonal skills, including written and oral communication, listening, presentation, coaching, and mentoring.  In addition, the person in this role will manage multiple deadlines and projects as necessary and/or assigned. These responsibilities are completed under the leadership of the Sr. VP, CS.

Duties and Responsibilities:

• Identifies, manages, coordinates, and improves services to meet the needs of the individuals supported within their residential, educational/vocational and community environments.
• Communicates important information to stakeholders (including but not limited to: persons receiving services, parents/families; healthcare and other service providers as well as to agency, residential and educational/vocational staff etc.). Information may include but is not limited to, achievements, changes in health status; hospitalization/ER visits, behavioral challenges, incidents, and family issues.
• Regularly reviews staffing plans, work schedules and use of temporary staff.  Works with managers/coordinators on assigning sufficiently qualified/trained staff necessary to ensure the safety, required supervision level, oversight and protection of people supported.
• Collaborates with Human Resources on recruitment activities, assists with job fairs, site visits, and interviews. After the onboarding processes, works with management to train, supervise, mentor, and evaluate staff performance in CS program(s). This includes direct support professionals, managers, supervisors, clinical, and support staff.

• Conducts regularly scheduled team meetings, provides regular supervision, coaching and mentoring to staff on all levels, to ensure consistent and effective communication as well as encourages on-going training and professional development opportunities.
• Facilitates and participates in meetings including but not limited to: supervisory sessions, Coordinator, Manager, and IDT meetings, as well as regular meetings among school and residential personnel including families when appropriate.
• Supervises, evaluates, and provides oversight and guidance to assigned clinical/management staff.

• Works collaboratively with the clinical/medical team to ensure that all appointments, referrals, recommendations, and follow-up is implemented as prescribed.
• Oversees and supports managers in the referral, admission, transfer, and discharge processes for all assigned services to maintain full capacity, ensure appropriate placements and completion of all required notifications and documentation.
• Monitors service delivery by agency staff, clinicians, consultants, and community-based vendors, ensuring services are person-centered, provided and docume