Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Lead Salesforce Engineer within PNC's Retail Technology organization, you will be remotely based in the Jacksonville, FL market. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

As a Senior Salesforce Engineer, you will be part of a team who support our Retail Customer Care Center agents and Branch Bankers with the ability to assist customers leveraging Salesforce technology, enabling our employees to better assist PNC customers. Specific job duties may include the following:

• Develop and maintain Apex classes, triggers, batch jobs, and Visualforce pages.
• Build Lightning Web Components (LWC), Flows and Aura components as needed.
• Collaborate with admins, analysts, and other developers to deliver end-to-end solutions.
• Design and implement REST/SOAP integrations with external systems.
• Write unit tests and perform thorough testing to ensure robust, high-quality code.
• Participate in code reviews, agile ceremonies, and documentation efforts.
• Stay current with Salesforce best practices, releases, and new features.

Due to the nature of the position, we are seeking the following qualifications:

• Experience with Apex and the Salesforce platform.
• Experience with Sales and Service Cloud
• Strong understanding of Salesforce architecture, data model, Trigger Execution Order and governor limits.
• Experience using Point and Click design instead of code as an option.
• Proficient in writing clean, efficient, and reusable code.
• Experience with Salesforce integrations (REST, SOAP APIs).
• Solid understanding of Flow, Lightning Experience and Lightning Web Components.
• Familiarity with version control systems (e.g., Git).
• Strong problem-solving skills and attention to detail.
• Salesforce Platform Developer I or II certification(s).
• Experience with CI/CD tools and DevOps practices in Salesforce.
• Experience with managed packages or AppExchange apps.
• Knowledge of modern JavaScript frameworks and UI development.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required