Deskside Support Analyst

Overview

JOB TITLE:

Desktop Support Analyst

CAYUSE COMPANY:

Cayuse Commercial Services, LLC

LOCATION

Hybrid, Houston, TX

SALARY:

$ 28.00-$32.00

EMPLOYEE TYPE:

Full-Time Hourly Non-Exempt

 

The Desktop Analyst will provide day-to-day support for the build and run operations of the end-user computing and technology environment at our Telecommunications Industry client.

 

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Provide exceptional customer focus and operational support for defined desktop services.
• Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies.
• Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA.
• Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch.
• Maintain accurate and concise service assets and configuration management for desktop infrastructure.
• Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined road maps, strategies, policies, and standards.
• Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds, etc.)
• Document desktop problems and resolutions and provide to knowledge base administrator.

• Other duties as assigned.

Qualifications

Here’s What You Need

• High school diploma or equivalent required.
• Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Excellent communication and customer-facing skills
• Superior technical knowledge, with experience in multiple aspects of client-computing services
• Experience working collaboratively with suppliers and third-party vendors
• Ability to quickly analyze a situation and react appropriately and effectively
• Effective prioritization skills
• Drive and enthusiasm
• Self-starter
• Technical credibility and independent judgment
• Strong decision-making skills related to desktop matters and under pressure
• Good problem solving and analytical skills, able to determine the impact of desktop issues quickly
• Able to contribute to operational roadmap, helping to identify and address future opportunities and challenges
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

 

Desired Qualifications:

• Associate or bachelor’s degree with a technical focus such as Information Systems, Computer Science or related field, or equivalent work experience.

 

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

 

 

Reports to: Delivery Manager

 

Working Conditions

• Professional Hybrid office environment.
• Ability to work on-site 3-4 days in Houston, TX.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

 

Other Duties: Please note this job description is not designed to cover or contain a compreh