Frontline Tooling Senior Manager

About the team

StreetEasy's Revenue Operations team is responsible for sales operations in addition to aligning and optimizing all revenue generating activities across sales, customer support and marketing. We use a data driven approach and streamline tech and processes across teams to ensure a unified customer experience and drive greater revenue growth. StreetEasy’s Revenue Operations team is searching for an inspiring leader who can use their analytical skills to drive growth in the NYC market for Advertisement and Marketplace products and programs. The role will be a part of the Revenue Operations team that will help craft and implement strategy. While our site and app experience allow for seamless self-service, our higher-value customers benefit from sales and customer operations support. These teams establish relationships with purchasing decision-makers, educate customers about StreetEasy’s products, programs and marketplace, and proactively reach out to intercept emerging needs to help them succeed in their business.

About the role

We seek a motivated sales tooling manager to be the expert in how sales and customer operations teams use various sales tooling products (i.e., Salesforce CRM, Salesloft, Zendesk, etc). The role will partner with Frontline Technology and Engineering teams to improve efficiency and effectiveness of how the team uses technology to enhance customer experience and revenue, from conceptualization to implementation and iteration.

The Revenue Operations Frontline Tooling Manager will report to the Revenue Operations team lead, with the team acting as a “horizontal” passionate about crafting best-in-class sales tooling to increase seller efficiency and effectiveness. The team will develop and implement the overall sales and customer operations facing tools/tech product roadmap, as well as individual roadmaps for the most critical frontline tools - going deep to include external industry standard methodologies, capabilities, and features. This includes:

• Partner with Sales, Customer operations, Frontline Tech, Analytics and Engineering to:

• Deeply understand Frontline team needs and Tools use cases, through active qualitative feedback gathering/rep shadowing and quantitative trends (e.g., efficiency, time in tool, uptime, and other operational critical metrics)

• Own, Build and drive Tooling roadmaps (overall and for individual product areas), incorporating external feature standard processes, and aligning with cross-functional teams to resource and prioritize

• Own Frontline adoption and implementation, including crafting communication plans, scalable data visualizations and dashboards, training materials, reporting structures, and ongoing adoption tracking

• Lead Tooling resourcing across various initiatives (e.g., sprint planning, load balancing, coordinating across Business Enablement and cross-functional teams)

• Scope project initiatives, ensuring project management operational excellence from problem definition through execution

• Drive execution to project deliverables, including hitting stage gate landmarks, preparing / delivering updates to Leadership from Sales / Customer operations, cross-functional teams and incorporating their feedback

• Provide near-term operational support and/or coordinate triaging tech issues across various cross-functional teams

• Lead coordination of cross-functional teams and resources (primarily Sales Tech, Engineering), assessing and acting on tradeoffs across the business

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7+ years of experience in sales enablement, product / program management, strategy & operations,