Customer Process Coordinator

Our partner is seeking a Customer Process Coordinator in Creve Coeur, MO to manage inbound 800# calls, create new orders, execute and monitor transactions, and provide transactional support.

Responsibilities:

• Manage inbound 800# calls across all regions from customer, partners, and field sales representatives
• Create new orders from structured input phone, email, and SalesForce
• Execute and monitor transactions to enable delivery of product and billing; monitor backorders
• Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts
• Execute transactional reconciliation for dealer to dealer / customer to customer stock transfer
• Initiate country stock transfers and trigger local deliveries
• Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (SalesForce.com)
• Provide transactional support with account reconciliation
• Ensure completion of all necessary forms (e.g. to document legally binding agreements)
• Initiate approval requests to overcome various blocks (pricing, credit set up in system)
• Identifying & delivering cross-functional solutions to achieve Operational Excellence for the Brands and Regions
• Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes
• Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system

Requirements

• Bachelor's Degree
• Able to effectively provide guidance & direction to others to achieve results with some supervision
• Ability to effectively collaborate with strong results orientation and a process improvement mindset
• Ability to achieve results with and through others
• Knowledge of SAP & SalesForce (preferred)
• Three years of operational experience in customer service, commercial, logistics, administration or manufacturing (preferred)