Cash Collection agent - UK market, TheFork- a Tripadvisor Company

Welcome to our fabulous world. 🍴We are TheFork. Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products: 

📱 TheFork App : the restaurant discovery and booking app for every occasion

🖥️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business

💳 TheFork Pay & gift cards : the new and amazing dining payment experience

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural and positive environment where each individual has the space to grow.

We nurture this happy culture through our core values: We are better together - We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins

Oh! And we are also part of the big Tripadvisor family ❤️

With love,

Your future buddies, the Forkies

 

What You Will Do

As a Cash Collection agent, you will be responsible to manage the recovery process of outstanding debtors in the UK market, with outbound and incoming calls. You come in after the first bills become due and until the end of the process (receipt or transfer to a collection agency). To do that, you will have to manage various topics:

• Make outbound collection calls to debtors to recover outstanding bills
• Answer the questions of the customers by phone or email
• Negotiate payment by credit card, direct debit, transfer
• Establish payment plan schemes and schedules for large outstanding debts
• Provide customers with accounting statements and update clients bank information
• Investigate billing issues and, in case of need, request credit notes/refunds
• Validate customers open balances in case of refund request
• Republish restaurants in our platform once they have paid their pending invoices
• Request and prepare paperwork in the event of bankruptcy notifications
• Interaction and monitoring with external collection agency
• Provide inputs to the CashCo Team Leader on potential improvements within the team

Who You Are

• You speak English as native. Any other European language will be a plus.
• You preferably already worked 2 years in a similar position
• You have good negotiation and communication skills (spoken and written)
• You are dynamic, organized, with a methodical approach and attention to detail
• You have strong customer focus and you are a team player
• You have the ability to work under pressure to attain company and team objectives
• You must be comfortable with Excel
• You have experience in ERP and Salesforce

What We Offer You

😄 An awesome team (not everybody like our jokes, but we try our best)

🏠 A Permanent contract (that can be useful in life)

⚖️ Flexible working environment (2 days home office per week)

💸 Competitive fixed salary, bonus and equity (yes, equity!)

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams - More than 30 nationalities and 16 offices worldwide

🏳️‍🌈 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

🎓 Continuous learning and development programs (with full access to LinkedIn Learning!)

😌 Free access to the Calm app

⏳ A program dedicated to help you have the best work/life balance

🏥 Health insurance fully covered by the company

👩‍🦽 Life Insurance and Disability at no cost to the employee

🍴 Amazing offices with dining, coffee point on each floor, and leisure area

🎤 Team building events (we love karaoke. A lot. A lot.)

 

We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.