AVP, Digital Buy

Role Summary/Purpose:

Synchrony’s  Digital Apply, Buy, Servicing & Collections products are used by 1B+ visitors annually and are the virtual face of the brands we support.

Synchrony is seeking an experienced Digital Product Owner to lead the development and implementation of new features and capabilities into the digital buy channel. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a focus on digital check-out, acquisition, modal and widget solutions and a proven track record of delivering successful projects. This position will report to the Vice President, EHS Train Leader.

Essential Responsibilities:

• Oversight and leadership of the wing-to-wing feature development cycle including build, test, launch, and performance metrics

• Partner with key stakeholders (Product Management, TechOps, Legal, Compliance, and Credit) to identify, develop and prioritize new product features and the pathway to market delivery

• Prepare for and actively participate in PI planning events, ensuring features are groomed and the team has clear direction on priorities/objectives

• Lead projects in Scaled Agile development methodologies - define story acceptance criteria, manage and prioritize the team backlog, collaborate with the Release Train Engineer, Scrum Master, System Architects, developers and other subject matter experts and contribute to the overall team vision and roadmap

• Work with system architect/engineering to understand Enabler work

• Lead product demos and Inspect and Adapt activities

• Coordinate user acceptance testing (UAT) with internal stakeholders, and ensure features are signed-off by Business and Legal/Compliance teams as required

• Work with internal and external UX and UI partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance 

• Ensure all builds and developments adhere to and meet ADA standards and requirements

• Provide updates to Senior Leaders and other internal and external stakeholders

• Partner with internal and external groups to gather market intelligence and user VOC and translate the results into detailed product requirements

• Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues 

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree or in lieu of a degree; high school diploma/GED and 6+ years of Project Management experience

• Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines

• 2+ years of experience as an Agile Product Owner or Scrum Master, in a Product Owner role

• Ability and flexibility to travel for business as required

Desired Characteristics:

• 2+ years of experience managing front end digital products and/or platforms

• Agile Product Owner (CSPO) or Scrum Master (CSM) or comparable certification

• Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment

• High energy, self-motivated, with strong communication skills (verbal and written)

• Product Management and / or Business Analyst experience

• Passion for learning about new technologies and identifying ways to drive innovation

• Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners.

• Strategic thinker with ability to develop and implement actionable plans to drive business results

• Strong project management experience with a record of delivering on time and across functions

• Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications

• Consumer finance and/or retail marketing experience with an understanding of core financial drivers

Grade/Level: 11