Account Operations Coordinator

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Account Operations Coordinator manage late‑stage sales opportunities and ensure accurate, timely updates across TravelBank Salesforce and internal tracking tools. This role also supports audits of support articles to maintain content accuracy and process compliance. Strong attention to detail, organization, and a process‑driven mindset are essential.

Responsibilities

• Own late‑stage opportunity tracking and data accuracy in Salesforce and internal tools

• Ensure timely updates, field completion, and pipeline consistency

• Support auditing and review of support articles for accuracy and standards alignment

• Partner with sales and operations to reinforce process adherence and data integrity

• Document workflows and identify opportunities for process improvement

• Partner with sales, operations and support teams

Preferred

• Detail‑oriented and highly organized

• Strong process discipline and follow‑through

• Comfortable working in Salesforce, Excel, and tracking tools

• Clear written communication skills

• Strong attention to detail

• Experience with corporate cards operations

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Four to seven years of client management experience

    Location:  Minneapolis

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

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