Become a part of our caring community and help us put health first
 

The Medical Records Retrieval Specialist/ Risk Adjustment Representative 2 travels to provider offices within the region to retrieve medical records and upload into a secure system.

Virginia - Washington County, Abingdon and Bristol area

The Medical Records Retrieval Specialist

• Properly supported documentation is retrieved

• Follows state and federal regulations as well as internal policies and guidelines while retrieving medical records

• Travel up to 50% of the time and will consist of driving to locations close to your home, as well as driving to locations that require overnight travel for up to a week at a time.

• Use a laptop computer and a portable scanner and encrypted flash drive to retrieve medical records which will be uploaded into a database.

• Communicating with physician offices by phone and email in a timely, efficient manner to meet all deadlines

• Customer facing role, professional demeanor

Use your skills to make an impact
 

Required Qualifications

• Live in the Virginia - Washington County, Abingdon and Bristol area

• 50% travel to provider offices 

• 1 or more years of Medical Record and/or health information experience

• Proficiency in Microsoft Office applications: Word and Excel

• Ability to lift up to 50 lbs

• 1 or more years Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills including ability to learn new computer programs 

• This job is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits and requires running a Motor Vehicle Report as part of the background check process.

• Monday-Friday hours range between 7am- 5pm 

Preferred Qualifications

• Experience in EMR (Electronic Medical Records) system 

• Medical Record retrieval experience

• 1 or more years of provider office and/or medical office setting

• Microsoft Outlook and Teams

Additional Information

• Monday-Friday hours range between 7am- 5pm 

• This position requires 50% travel to provider offices 

As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.  If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided.  Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Internal- If you have additional questions regarding