Director of Sales - South Carolina

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work!

 

The Director of Sales (DOS) role is responsible for leading a team of Market Area Managers (MAMs) in a particular geographic territory. The DOS is expected to grow and improve our business within their territory by hiring, training, and developing a team of MAMs to enroll dealers and have them consistently produce contract volume. This is most often successfully accomplished when the DOS possesses and applies the necessary knowledge and skills of the Organizational Health model (outlined below) and does so in a way that is consistent with Credit Acceptance’s core values.

Outcomes & Activities:

• This position will work remotely in an assigned geographic territory.
• Living in the District or being willing to relocate there is required.

Following and constantly monitoring the 10 Dimensions of Organizational Health:

• Right People – Would you enthusiastically rehire each person on your team?
• Right Number – Do I have the right number of people?
• Organizational Design – Is work organized to achieve company objectives? Do I spend enough time coaching and communicating with each team member?
• Clear Expectations – Does everyone on the team understand what is expected of them?
• Training – Does everyone on the team have the necessary skills and knowledge to succeed in their current role?
• Performance Management – Have I clearly and timely communicated how actual performance compares to expectations and have we agreed on action plans where required?
• Measurement – Is the performance of each market captured adequately via an existing metric? Are existing metrics sufficient to allow appropriate action plans to be created?
• Incentive Plans – Do my incentive plans and recognition programs motivate my team members to achieve their goals?
• Right Environment– Are you leading in a manner that is likely to build trust within your team? Do team members have the information needed to effectively do their jobs?
• Tools – Do existing policies, processes, and technology allow team members to efficiently accomplish their work?

You will be measured on your ability to grow your business profitable. Key metrics include:

New business:

• Enrolling new dealers

• Contract volume from new dealers

Active dealer growth

Contract volume growth

Contract approval growth

Knowledge and Skills:

• Mentor and coach MAMs effectively by identifying performance and knowledge gaps and dealing with unsatisfactory performance promptly and appropriately.

• Run effective meetings to produce and deliver logical and concise agendas.

• Demonstrate the job specific knowledge and technical skills to complete performance objectives.

• Demonstrate effective leadership by showing MAMs how to strategize and plan dealer visits, run effective meetings in an organized fashion, ensure that the right people are in the room, develop a clear agenda, and have a strong, persuasive, and engaging presence.

• Be a quick thinker with the ability to understand and interpret information promptly and effectively by applying logical analysis to make quality decisions on a timely basis.

• Respond promptly and effectively to problems.

• Demonstrate self-awareness and understand own strengths and development needs while seeking feedback to gain insight from mistakes.

• Gain trust of others and build solid relationships across and vertically throughout the organization and with our Dealers.

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