Customer Communications Manager

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 16,000+ customers across the globe. Revalize is a portfolio company of TA Associates.

Job Description

The Customer Communications Manager will support and execute customer communication programs that drive value realization across our product portfolio, with a focus on improving customer experience and lifecycle engagement. 

This role will manage customer communications primarily through email campaigns, customer events (live and webinars), and in-product messaging, helping customers successfully navigate: 

• Onboarding 

• Product adoption 

• Training (including paid training awareness and promotion) 

• Product migrations 

The ideal candidate is an excellent communicator, highly organized, data-curious, and excited to support retention and adoption outcomes in a fast-paced SaaS environment. 

Key Responsibilities: 

Customer Communications Execution 

• Build and deploy customer lifecycle emails and nurture programs—supporting onboarding, adoption, training engagement, and migrations—across Revalize’s multi-brand portfolio. 

• Work with internal teams to manage email scheduling, segmentation, campaign setup, QA, and deployment in marketing automation platforms. 

• Ensure messaging is clear, customer-friendly, and aligned to lifecycle goals. 

Customer Lifecycle & Retention Support 

• Execute communications at scale to guide customers to key milestones, including: 

• Product setup and onboarding progress 

• Feature and product usage adoption 

• Training participation (free and paid) 

• Migration readiness and change enablement 

• Support retention efforts by helping deliver the right message to the right customer at the right time. 

Customer Events & Webinar Support 

• Help plan and execute virtual and regional customer engagement events including: 

• Adoption webinars 

• Migration workshops 

• Training awareness sessions 

• Customer community or product engagement events 

• Work with event team to coordinate event logistics, invitations, registration pages, follow-up emails, and attendee engagement. 

Cross-Functional Collaboration 

• Take product strategy and customer insights and turn them into coordinated, multichannel engagement opportunities.  

• Work closely with Customer Success, Product Marketing, and Events teams to: 

• Align communications to customer needs 

• Support training and migration promotion 

• Improve lifecycle engagement 

• Finalize target audience lists  

• Gather feedback and insights to help improve customer messaging and program performance. 

Reporting & Optimization Support 

• Understand campaign performance including open/click engagement, event attendance, and lifecycle influence on adoption milestones. 

• Support analysis of engagement trends and recommend improvements to email, event, and lifecycle program performance.  

Qualifications

• 2–4 years’ experience in Customer Marketing, Lifecycle Marketing, or Communications (B2B SaaS preferred) 

• Experience executing email campaigns and webinar/event engagement 

• Strong written communication skills with a customer-friendly tone 

• Highly organized and able to manage multiple campaigns and stakeholders across multiple brands 

• Curious about data and motivated by improving retention and adoption outcomes 

• Comfortable working with marketing automation and event platforms; HubSpot knowledge a plus 

• Self-starter with a “get it done” mindset in a fast-moving environment 

Additional Information

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