Cloud Observability Engineer - Logging Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

The Role:
As a Cloud Observability Engineer specializing in logging, you will be a key contributor to designing, implementing, and maintaining a consistent, robust, and scalable logging infrastructure across SAP's multi-cloud landscape (AWS, Azure, GCP). Your primary focus will be to ensure comprehensive and standardized logging practices from the hyperscaler level down to the application layer, enabling efficient monitoring, troubleshooting, security, and compliance for our enterprise customers.

Key Responsibilities:

• Logging Strategy & Implementation:
  • Design, implement, and maintain a unified logging strategy and architecture for SAP's cloud environments across AWS, Azure, and GCP.
  • Ensure consistency in log collection, formatting, and ingestion from diverse sources, including hyperscaler platform logs, operating systems, databases, and enterprise applications.
  • Develop and enforce logging standards, conventions (e.g., OpenTelemetry, structured logging like JSON), and metadata requirements for all log types.
• Platform & Layer Coverage:
  • Configure and optimize logging for AWS (e.g., CloudWatch, S3, Lambda logs), Azure (e.g., Azure Monitor, Event Hubs, Storage Blobs), and GCP (e.g., Cloud Logging, Cloud Storage).
  • Establish consistent logging practices for various operating systems (Linux, Windows), database systems (e.g., SAP HANA, traditional databases), and custom SAP and third-party applications.
  • Collaborate with network and security teams to ensure comprehensive network flow and security event logging.
• Tooling & Automation:
  • Implement, configure, and manage logging tools and platforms (e.g., Splunk, ELK Stack - Elasticsearch, Logstash, Kibana, Prometheus, Grafana, Thanos, Loki, OpenTelemetry collectors) for centralized log aggregation and analysis.
  • Develop automation scripts and tools (e.g., Python, Go) for deploying, configuring, and managing logging agents and pipelines.
  • Integrate logging solutions with CI/CD pipelines to ensure observability is built-in from the start.
• Observability & Insights:
  • Collaborate with SRE, DevOps, and Development teams to define logging requirements for new services and applications.
  • Ensure logs provide actionable insights for anomaly detection, performance monitoring, root cause analysis, and security incident response.
  • Contribute to the development of real-time analytics and monitoring dashboards based on log data.
• Compliance & Security:
  • Ensure logging practices comply with relevant industry standards, regulatory requirements, and SAP's internal security policies.
  • Implement log retention, archiving, and protection mechanisms to safeguard log integrity and availability.
• Troubleshooting & Support:
  • Provide Level 2/Level 3 support for logging infrastructure incidents, troubleshooting issues related to log collection, processing, and availability.

What You Bring:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Minimum of 5+ years of experience in cloud operations, DevOps, or SRE roles with a strong focus on logging and observability.
• Deep expertise in logging methodologies and tools across multi-cloud environments (AWS, Azure, GCP).
• Proven experience with logging relevant to operating systems (Linux, Windows), databases (e.g., HANA, SQL), and application layers.
• Hands-on experience with log aggregation and analysis platforms (e.g., Splunk, ELK Stack, Grafana Loki, Prometheus, Azure Log Analytics and DCRs).
• Experience with OpenTelemetry standards (i.e. OCSF ) and implementing telemetry solutions.
• Proficie