Business Analyst II or Senior - Market Operations Support

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

• Senior Business Analyst - Pay Range: $85,800.00 - $109,450.00
• Business Analyst II - Pay Range: $68,600.00 - $85,750.00

Join Our Market Operations Support Team as a Business Analyst!

SPP is seeking an experienced and highly motivated Businesses Analyst to join our Market Operations Support team. This critical role supports and maintains applications and databases essential to the daily operations of SPP’s Coordinated Operations, including the Integrated Marketplace, Consolidated Balancing Authority (CBA), Reliability, Tariff, Markets, Scheduling, and Engineering functions.

The successful candidate will be a subject matter expert in one or more technical application areas and will play a vital role in ensuring systems function reliably and securely to support SPP’s member organizations and core services.

Key Responsibilities:

• Collaborating with stakeholders to gather and clarify requirements and define detailed test cases and test plans
• Analyzing customer, business, and technical needs to develop functional and non-functional requirements, using SPP’s established methodology
• Presenting requirements in a way that aligns with the goals and scope of each project
• Managing requirements approval, traceability, and scope control throughout the project lifecycle
• Ensuring requirements methodology and testing strategies are understood and followed by both the team and stakeholders
• Recommending and implementing process improvements to enhance efficiency and documentation quality
• Gaining deep knowledge of SPP’s business operations and the systems that support them, particularly in your assigned area
• Applying technical skills to support requirements analysis and system testing
• Developing, documenting, and executing test cases and plans, including test strategy, defect tracking, and metrics reporting
• Managing multiple tasks and initiatives while meeting deadlines and quality standards
• Taking ownership of system testing and driving test automation initiatives
• Executing system integration testing and supporting other test stages (e.g., UAT, site acceptance, non-functional testing)
• Applying IT practices and methodologies to problem-solving and planning
• Mentoring junior staff, offering guidance in analysis, documentation, and testing
• Building strong relationships with stakeholders and cross-functional teams
• Supporting complex projects involving multiple systems, interfaces, and departments
• Assisting the team supervisor with task assignments, issue resolution, and team coordination
• Providing coaching and feedback to support team performance and delivery

What We're Looking For: 

• Experience with the Software Development Life Cycle (SDLC), particularly in requirements elicitation and analysis
• Skill in writing clear, testable requirements and identifying edge cases and integration points
• Strong communication and facilitation skills—not afraid to ask questions, even if it means slowing down to get it right
• Experience in developing and executing