Associate Director of Grad Admissions and Operations - Graduate School - UTK

The Associate Director of Graduate Admissions and Operations is responsible for day-to-day oversight of Graduate Admissions operations, including serving as the Slate CRM Administrator and general reporting, analytics, and technology management to optimize admissions processes. The Associate Director will lead a team of admissions operations professionals who are responsible for successful data migration from Slate to Banner, decision releases, data integrity, residency classification and compliance, building and maintaining the admissions technology stack, and all operations that involve successful admissions application processing, data functions, and technology. 

This position will maintain, create, and implement processes within admissions, enrollment management, and technology best practices. Through innovation, leadership, and collaboration with Graduate School partners and other units of the institution, the Associate Director will help shape and meet the goals and mission of the Office of Graduate Admissions, the Graduate School, and the university. 

CRM Administration & Admissions Operations Management:

• Serve as the Office of Graduate Admissions Slate CRM administrator. 
• Develop efficient, accurate, and reliable workflows in the Slate CRM and throughout all admissions-related technology: Banner, Slate, electronic document management systems, third-party vendors, etc. Take a lead role in identifying priorities, improvements, and protocols to enhance productivity, innovation, and quality of admissions systems. 
• Manage and evolve Slate CRM for efficient application processing (from starting an application to paying enrollment deposits), decision releases, and application data pushes for every semester in the academic year.
• Act as the subject expert for Slate functions and processes, including the data integrity of records, the architecture of forms, the development of queries and reports using configurable joins, efficient use of rules, user experience for the reader, organization for Deliver (including campaigns and mailings), coordination of events, as well as other more high-level administrative functions (dataset uploads, users and permissions, etc.).
• Assures staff in the Office of Graduate Admissions and campus partners are equipped with the technology and system access required to perform the functions of their positions.
• Advises and trains academic departments/programs on admissions procedures in Slate and best practices of using technology to admit and enroll students. 
• Lead the yearly application update process and application launches with departments and programs to ensure the admissions application is updated with proper information, such as entry terms, program requirements, and workflows. 
• Develops and maintains a centralized support system that responds to daily issues encountered by applicants, students, faculty, and staff who are utilizing Slate and other admissions-related technology. 
• Retaining and disposing of electronic records according to industry best standards and university and state records policy.
• Maintaining content of Graduate Admissions web pages and coordinating with campus units to assure consistency between content included on Graduate Admissions web pages and campus unit web pages.
• Create and maintain process manuals for the entire operations team and the operations processes for the admissions team. Ensure new admissions staff have access to CRM training/documentation and coordinate ongoing training for existing staff to keep knowledge current.
• In partnership with the Graduate School's Communications Manager, create email campaigns for yearly admissions activities such as conditional admissions processes, deadlines, residency, and EVEA. Create and maintain office communications such as admissions decision letters and automated Slate communication to update students on admissions statuses. 

Data, Reporting, and Strategy 

• Collaborate with the Associate Dean and Director of Graduate Admissions to create data infrastructure and reports (weekly, bi-weekly, monthly, and yearly) to monitor the admissions funnel and enrollment, including widgets, data portals, and other data delivery methods. 
• Ensure data integrity by creating processes to prevent data errors and participating in data clean-up. 
• Monitors the flow of data and applications in Slate and works with the Associate Dean and Director of Graduate Admissions to create plans and activities to improve workflows and application movement to ensure an incoming class. 
• Maintaining and creating current and future Slate datasets and entity structures for improved efficiency and user experiences. 

Leadership 

• Supervise and provide vision to the Admissions Operations team, an I