Senior Business Systems Analyst

About Juniper Square

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. 

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical offices in San Francisco, New York City, and Bangalore for employees who prefer to work in an office some or all of the time.

About your role

The Sr. Business Systems Analyst will be a key player in understanding, analyzing, and improving business processes through technology solutions. This role requires a proactive, curious, and highly organized individual who can translate business needs into technical requirements, manage projects, and configure various SaaS tools, including Salesforce. The ideal candidate will have an ownership mindset, and be a quick learner.

What you’ll do

• Understand internal customers' needs and facilitate setting project goals and objectives

• Discern business needs, analyze for impact and opportunity, collaborate with and collect input from stakeholders to arrive at full context around a project and act as a trusted advisor

• Translate business requirements and process needs into actionable technical requirements

• Facilitate meetings for requirements gathering, refinement, User Acceptance Testing (UAT), enablement, etc.

• Configure Salesforce and other SaaS tools (i.e., Gong, Outreach, BoostUp, LinkedIn Sales Navigator, etc.) and technology per requirements

• Manage projects and report on project status, setting proper expectations and timelines

• Recommend, configure, and integrate 3rd party tools

• Conduct testing and track issues and their resolution

• Create business process documentation and contribute to the RevOps Confluence document repository

• Stay up to date on Salesforce releases and relevant tools

• Deliver user training and present on project launches

Qualifications

• 2+ years of experience as a Business Analyst

• Salesforce Certified Administrator credential preferred

• Experience as a Salesforce Administrator preferred

• Project Management experience

• Commitment to continuous learning of technology skills

• Demonstrable experience in technology project deployment

Desired Skills:

• Proficient in creating process flow maps and writing Business requirement documents

• Experience with vendor evaluation and management (AI or other business systems)

• Deep understanding of business processes to drive implementation and vendor evaluation for AI tools

• Capable of light to full configuration as needed and can easily pick up administering new tools

• Understanding of general concepts of permissions and integrations

• Strong Excel and Google Sheet capabilities, including spreadsheet mapping, data clean-up, backfills, audits, and QA reports and dashboards

• Experience with cross-department collaboration

• High level of curiosity and a "go-figure-it-out" attitude

• Excellent note-taking skills and reliability in following through on tasks

• Ability to raise concerns and identify gaps during work processes

• Eagerness to learn and expand knowledge, with grit and determination

Compensation

Compensation for this position includes a base salary and a variety of benefits. The U.S. base salary range for this role is $110,000-$130,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits include:

• Health, dental, and vision care for you a